Custodial Operations Manager

Please see Special Instructions for more details. First date of consideration will be July 8, 2026. Review of applications will continue until filled. Position Information Position Title: Custodial Operations Manager Work Location: Springfield Campus Department: Custodial HR Home Department: 060116 FAC MGMT-CUSTODIAL Pay Grade: 44 Proposed Salary: $60,000/Annually Sponsorship Information: Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship. Appointment Type: Full Time Regular Exempt/Non-Exempt: Exempt General Function The Custodial Operations Manager directs and manages the overall performance of the University’s custodial services program for all academic and administrative buildings through custodial supervisors, leads, and other assigned staff, as well as contracted services, such as window washing, routine cleaning, and disaster response cleanup. The position coordinates daily operations across assigned facilities, ensuring consistent service levels, quality standards, and efficient use of personnel, equipment, and materials. The position develops and implements custodial procedures, staffing plans, and training programs, while promoting strong customer service, accountability, and communication with campus partners. The position assists with the development of the custodial operational budget and then administers, and monitors compliance, including staffing, equipment replacement, custodial supplies, and contracted services. The position manages, coordinates, and sometimes directly supervises the performance of custodial and cleanup to emergency incidents in addition to routine operations. Description of Primary Duties Provides leadership and operational oversight for the University’s custodial services program by directing custodial supervisors, establishing service expectations, and ensuring consistent cleaning standards across assigned facilities. Develops and implements processes to ensure custodial personnel have the equipment, tools, chemicals, and supplies necessary to perform their work effectively and coordinates with other units responsible for procurement, inventory, and contracted services. Ensures compliance with University policies and procedures by providing guidance to supervisors on employee conduct, reviewing disciplinary actions, and recommending corrective measures or personnel actions when necessary. Develops and implements operational plans for custodial services by evaluating staffing levels, equipment needs, training programs, and contracted services to support long‑term service delivery. Develops staffing plans, schedules resources for special events and campus activities, and authorizes overtime when necessary to maintain service levels. Monitors the condition and cleanliness of campus facilities by conducting inspections, reviewing the work of supervisors and staff, identifying service gaps, and coordinating corrective actions or maintenance requests as appropriate. Develops and implements an effective custodial workforce by assisting supervisors with recruitment, onboarding, training, performance evaluation, and professional development of custodial personnel. Promotes a safe working environment by ensuring compliance with OSHA, NIOSH, and University safety requirements, coordinating safety training related to custodial equipment and chemicals, and reinforcing safe work practices. Develops custodial service specifications, administers custodial service contracts, and evaluates vendor performance to ensure compliance with service standards to ensure services are delivered as required. Supports sustainability and environmental initiatives by coordinating recycling and material recovery programs and promoting responsible use of custodial chemicals and supplies. Remains competent and current through self‑directed reading related to custodial services, attending professional development courses, and attending training and/or courses as required. Contributes to the overall success of Facilities Management by supporting department initiatives, collaborating with campus partners, and performing other duties as assigned. Minimum Acceptable Qualifications Education: An Associate’s degree in Facilities Management, Business Management, Public Administration, Construction Management, or a related field is required. A Bachelor’s degree is preferred. Professional credentials such as ISSA CISM, ISSA CCS, APPA CEFP, or other relevant industry certifications are preferred. Additional experience may be substituted for education requirements. Experience: At least six (6) years of progressively responsible experience in custodial services is required. At least three years of supervisory experience is required. Two years of managerial experience is preferred. Experience working in a unionized environment with collective bargaining agreements is preferred. Additional education may be substituted for experience requirements. Skills: Advanced knowledge of modern custodial operations, including cleaning methods, equipment, chemicals, and industry best practices, and the ability to establish service standards and train supervisors and staff in their effective application. Supervisory, management, and administrative skills. Exceptional customer service and interpersonal skills. Knowledge of applicable safety and regulatory requirements, including OSHA and NIOSH. Effort: The position requires the ability to move throughout campus facilities, including climbing stairs, bending, and reaching. Work is performed indoors and outdoors. The position is essential and may require early or late hours during severe weather or emergencies. Other: Scope of the position requires responding to custodial emergencies or other unforeseen situations around the clock. A valid Missouri driver’s license is required. Equal Opportunity Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non‑discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Missouri State University is an Equal Opportunity employer. Inquiries concerning discrimination or grievance procedures should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, View email address on click.appcast.io, View phone number on click.appcast.io. Contact Information Office of Human Resources (t) View phone number on click.appcast.io Monday – Friday, 8 a.m. to 5 p.m. If you have student employment questions: Student Employment Services (t) View phone number on click.appcast.io Monday – Friday, 8 a.m. to 5 p.m. Required Documents Resume Cover Letter Unofficial Transcripts Optional Documents Other Documents Certificate/License #J-18808-Ljbffr