Nursing Station Technician-Med/Surg 5

Nursing Station Technician

The Nursing Station Technician is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms, reordering and stocking supplies. Performs a wide range of clerical, transcription, and maintenance of patient care unit desk area functions. Coordinates the flow of communication on a patient care unit. The Nursing Station Technician does not work autonomously but under the direction of the professional nurse. They may or may not be given a patient care assignment based on unit needs and the discretion of the manager/charge nurse.

Responsibilities:

• Facilitates timely flow of communication on the patient care area to ensure the exchange of information and to promote the coordination of services.
• Promptly answers the telephone identifying self and patient care area, asks questions to clarify information, and consistently follows through on all messages in a timely and courteous manner.
• Coordinates activities of the desk area to provide prompt, accurate and courteous handling of communication.
• Consistently answers patient intercom promptly and relays patient requests in a timely manner.
• Provides effective customer service by interacting with other health care team members, patients, and public to foster cooperation and accurate exchange of communication in a friendly, cooperative and timely manner at all times.
• Coordinates the scheduling of tests, lab work, and other patient and department procedures, arranges appropriate transport and assists with transport.
• Effectively uses EHR.
• Identifies and facilitates resolution of unit specific issues between patient care area and support departments (e.g. Materials Management, Linen Services, HIM (Medical Records), Nutrition Services, Environmental Services) involving Nurse Manager/Manager as needed.
• Responsible for the completion of clerical duties in an organized and priority-based manner.
• Assembles admission charts and maintains patient charts according to sites guidelines and policies.
• Utilizes processes to obtain necessary paperwork for chart and/or orders.
• Adds and deletes reports and forms following correct chart order.
• Facilitates corrections in EHR when delegated by RN and/or MD.
• Prepares charts for discharge and transfers.
• Follows current processes for next level of care communication.
• Prepares and completes necessary informational sources for specific care area (e.g. census information, computer information, etc.).
• Assigns and maintains unit communication technology.
• Follows the essential steps for timely and accurate transcription of physician's orders as required by recognizing and order needing transcription, ordering necessary services, tests, equipment, and signing off order per procedure.
• Demonstrates familiarity with medical terminology and abbreviations and utilizes proper abbreviations and symbols per procedures.
• Provides basic patient care by performing routine duties to include: personal grooming, bathing, toileting, feeding, skin care needs (clean and sterile dressing changes), applying ointments/creams; oral hygiene; specimen collection/testing; position/ambulating; changing linens, and promptly answers call lights.

Required Qualifications:

• Less than 1 year recent direct care experience in a long term, home care or acute care setting
• Basic Life Support (American Heart Assoc or Red Cross) Ontrack participants much be able to obtain Basic Life Support for Healthcare Providers certification upon completion of the OnTrack program and
• Successful completion of Fairview's OnTrack Nursing Assistant training program or another Fairview sponsored Nursing Assistant program. or
• Six months of recent direct care experience in a long term, home care or acute care setting. (Appropriate roles may include, Nursing Assistant, PCA, Resident Assistant or Emergency Room Technician) or
• Current enrollment in an LPN, RN or Nurse Practitioner program, and completion of one (1) semester of clinical rotation within the program or
• Current certification on the Minnesota Nursing Assistant Registry upon hire. This requirement does not need to be maintained throughout employment and is not required if subsequently transferring into another Nursing Assistant or Nursing Station Tech or Nursing Station Attendant position