Customer Relations Associate 1

Job Description

Job Description

Offer total solution Customer Service by providing courteous, quality, professional assistance with a complete understanding of services provided by United Radio for internal and external customers of United Radio.

Customer Relations Associate 1

Entry-level- Allows employees to develop foundational skills and become familiar with United Radio’s products and services

Essential Duties and Responsibilities

Answer customer inquiries received through any channel and utilize developed Customer Service skills; Professionalism, Communication, Active Listening, Positive Attitude and Problem Solving to assist customers efficiently and effectively as well as act as a liaison between technical departments and customers. Process Orders and reply to all customer inquiries on a basic level following the guidelines for program assignments

Qualifitcations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

High school diploma or general education degree (GED) and a minimum of one (1) year of customer service experience. Or experience in customer service or call center preferred.

Required Skills and Abilities

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Basic knowledge of the Microsoft Office Suite or similar software.
• Basic understanding of mathematical concepts.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Ability and desire to learn new skills.
• Detail oriented.
• Ability to work independently as well as with a team.
• Prioritize duties and responsibilities appropriately. 
• Secondary language preferred
• Understand and utilize phone system software to monitor phone coverage and personnel availability.
• Adhere to department and company policies and standards while remaining adaptable and open to change.
• Contribute to a positive, productive work environment. 

Physical Demanrds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand, stoop, kneel, or crouch. The employee could lift and/or move up to 10 pounds, rarely lift and/or move up to 25 pounds, and might lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. United Radio is within OSHA standards. The noise level in the work environment is moderate to loud.