Clinical Office Assistant (COA) - IV Infusion/Wound Care Clinic

70001 Aurora West Allis Medical Center - Ambulatory Services Part time The department hours of operation are Monday-Friday 7:00am-4:00pm with both 7:00am and 7:30am start times. This role will be 28hrs/week, flexible days. Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation. Schedules patients and enters information into the computer system. Answers and screens telephone calls, triages clinical calls and resolves problems appropriately. Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information. Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies. Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information. May process billing/reimbursement forms and other department records. Assists with gathering, organizing, and compiling data for reports, meetings, etc. Licensure, Registration, and/or Certification Required: High School Graduate. Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties. Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software. Ability to operate standard office equipment. Ability to sit, walk, stand, bend, and lift frequently throughout the workday. Operates all equipment necessary to perform the job. Exposed to a normal office environment. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Opportunity for annual increases based on performance Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs full-time, part-time, per diem, temporary, etc.); About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.