Intake Supervisor

We are seeking a Development and Intake Supervisor in Southeast, OH. Integrated Services for Behavioral Health (ISBH) is a community‑mindful behavioral health organization helping people along the road to health and well‑being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual. The OhioRISE Development & Intake Supervisor provides leadership and oversight for OhioRISE intake, transfers of care, and OhioRISE onboarding requirements and workforce support activities. This position collaborates with program leadership to improve operational processes that reduce administrative burden while enhancing care coordination service linkage to youth and families. The salary for this position is $52,609.67 - $63,282.33 annually. Essential Functions Supervise and coordinate the activities of Referral Specialists and OhioRISE Development Coordinator through team meetings, regular communication, coaching, and supervision. Oversee the OhioRISE care coordination intake and referral process to ensure timely and accurate linkage to care coordination in accordance with program requirements and established timelines. Analyze management reports, workforce metrics, and electronic case records to identify trends, opportunities for improvement, and operational needs to optimize workflow procedures. Monitor the tracking and documentation of OhioRISE‑specific onboarding activities to ensure team members have a welcoming, organized, and consistent onboarding experience. Maintain oversight of all OhioRISE training documentation and reporting requirements necessary for audits, compliance reviews, and program oversight. Ensure support planning and coordination of professional development activities, including scheduling speakers, organizing materials, tracking attendance, and coordinating logistics. Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines. Travel within designated service areas. Perform all other duties as assigned. Minimum Requirements Education / Licensure A high school degree or GED equivalent is required. A bachelor’s degree in healthcare, behavioral health, or a related field is preferred. Experience Three years of experience providing coordinated supportive services, care coordination services, or administrative support in a behavioral health setting is required. Previous supervisory experience is preferred. Experience working in the behavioral health field required; preferably experience working with multi‑system youth or individuals with autism and/or developmental disabilities. Experience working within Electronic Health Record systems is required. Knowledge, Skills and Abilities Knowledge of community health & human service systems is preferred. Knowledge of high‑fidelity wraparound services preferred (training provided post‑hire). Advanced communication skills, both oral and written, are required. Advanced knowledge in Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint, with the ability to create reports, analyze data, and develop presentations. Ability to maintain confidential information is required. Advanced organizational skills are required. A valid driver's license and the ability to operate a motor vehicle is required. An appropriate level of auto insurance coverage is required. Ability to operate, receive, and conduct on‑camera video calls and/or meetings in an automated office environment is required. Ability to manage deadlines within a fast‑paced, high‑volume environment is required. Ability to effectively operate in an Internet‑based, electronic health record (EHR) and other data environments. Ability to maintain a high‑speed internet connection is required. Ability to maintain a minimum of 100 mbps for high‑speed internet connection is required. Physical Requirements Prolonged periods of sitting at a desk and working on a computer is required. Must be able to lift up to 15 pounds at times is required. Benefits Medical Dental Vision Short‑term Disability Long‑term Disability 401(k) with Employer Match Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr