Assistant Store Leader

Assistant Store Leader

Wixom, MI 48393

Overview

Position Type: Full Time Travel Percentage: None Category: Retail

Description

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.

Position Title: Assistant Store Leader

Reports To: Store Leader

Classification: Full-Time/Exempt/Salaried + Incentives

Position Overview: The Assistant Store Leader contributes to Range USA's success by leading a team of engaged store associates to create and maintain the Range USA experience for customers. The Assistant Store Leader is responsible for supervising the workplace, being the Safety Leader in the store and ensuring the safety of staff, ensuring customer satisfaction and safety, managing the store's sales performance, ensuring compliance with all ATF requirements, and sustaining brand equity.

Job Description

• Achieve high levels of sales performance and results through ensuring excellent customer service practices and demonstrating a high degree of professionalism with customers and associates.
• Monitor compliance with Range USA policies, such as safekeeping of funds and property, personnel practices, record-keeping procedures and overall maintenance of the physical store.
• Be the Safety Leader in the store, coach and manage accountability around safety, and participate in any safety related communication with Main Office.
• Store administrator of the store's applicant tracking system; recruit, interview, and hire top talent in a timely manner.
• Conduct the onboarding process with assistance from the SL for all new hires.
• Store administrator of the scheduling tool; create schedule, approve time sheets, and approve absences.
• Train, develop, and teach employees to perform our sales process on a consistent basis while on the retail sales floor.
• Provide feedback through ongoing training, coaching, counseling, assessments, and setting challenging goals to improve associate performance through effective use of development plans.
• Ensure that proper channels of communication exist between the store, supervisors, and Main Office partners.
• Identify and assist in resolving issues that affect the store's service, efficiency, and productivity.
• Ensure ATF compliance and all internal policies regarding the selling and handling of firearms are strictly adhered to always.
• Ensure OSHA & EPA compliance is followed and adhered to in relation to state and local mandates including compliance with lead safety and any other applicable compliance requirements.
• Manage the range maintenance team personnel.
• Monitor completion of online learning management tool content.
• Responsible for safe counts and deposits.
• Opening and Closing the Store; register counts, locking/unlocking of store.
• Assist with all staff responsibilities as daily business needs require.
• Manage to Operations Specialist to ensure all responsibilities are completed and assist when necessary.

Desired Skills & Experience

Possess the following core values:

Curious

Passionate

Do It Right

Service

• Minimum of 3 or more years of retail sales experience.
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends and holidays.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems and POS systems.
• Strong communication skills (verbal & written) including strong relationship building skills.
• Communicates with customers to ensure that they are satisfied and that their needs are being met.
• Participate in performance management by creating, documenting, and reporting on performance and incentive goals.
• Balances business needs with customer needs and builds relationships with customers. Makes customers and their needs a primary focus of one's actions.
• Demonstrates a high level of competency and knowledge in area of assigned work; sets clear goals and expectations; readily shares knowledge with others.

Employee Benefits

Medical, Dental, Vision Health Insurance

Free Elite Membership (Unlimited Shooting)

Industry Leading Online and Store Discounts

Free Classes

Ability to Utilize Manufacturer Programs

No firearm experience needed: We Offer Paid Training

Physical Requirements: Extended periods of standing. Lifting and/or pushing objects up to 50 lbs. on a regular basis. Working at heights of up to 10'.

Note: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.