Server

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths.

Overview

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Maintain the cleanliness and organization of the restaurant.

Responsibilities

Must be able to effectively communicate both verbally and written, with the guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be open and willing to work as a team and help colleagues when needed.

· Should have the ability to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Must be open and willing to work as a team and help colleagues when needed.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Have the ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.

· Have the ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Have the ability to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Have the ability to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a friendly and warm demeanor at all times.

Additional Requirements:

· Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Be familiar with the organization of the lounge and knock and drop Service.

· Have a thorough knowledge of menus and current specials in applicable outlets to include knowing all allergens and intolerances on the menu.

· Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

· Practice “guest first” mentality at all times.

· Pre-bus all tables removing soiled dishes.

· Keep service station clean and restocked at all times.

· Be familiar with the operation of the P.O.S system.

· Perform cashiering functions by closing checks and preparing end of shift paperwork.

· Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

· Ensure that tables and side stands are kept stocked, tidy and clean.

· Keep all water glasses ¾ full during dining.

· Take to-go orders for food and beverages, follow up, deliver and claim pay when a guest requires such service.

· Apply and practice the provided training and Sequence of service to all tables in your section.

· Breakdown trays of soiled dishes and linen in the dish room according to established standards.

· Consistently upsell food, beverage and promotional items to guests.

· Be familiar with fire extinguishers, locations and know how to use them.

· Receive and deliver food and beverage orders and collect payment.

· Ensure overall guest satisfaction.

Qualifications

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

· Must be of legal age to serve alcoholic beverages, according to local state laws.

· Must have TIPS, safe alcohol service certification. (T.S.)

Abilities Needed:

· Flexible to work weekends, holidays, and extended hours as required.

· Ability to lift up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand and walk during entire shift.

· Have the ability to maneuver throughout the dining area while carrying full trays of food & beverages.

· Previous serving experience would be preferred