Desktop Support Technician

Position Overview Our client is seeking a Desktop Support Technician to join their IT team in a fully onsite role based in Tampa, FL. This position serves as the primary point of contact for end-user technical support and is responsible for troubleshooting, configuring, and maintaining desktop systems, software applications, network connectivity, and peripheral devices. This is not an entry-level Help Desk position. The ideal candidate will have 2-4 years of hands-on desktop support experience and be comfortable handling higher-level troubleshooting issues involving operating systems, networking, VPN connectivity, and user account administration. Schedule Fully onsite in Tampa, FL Flexible work schedule options: 9/80 schedule (80 hours over 9 workdays with every other Friday off) or a traditional 5-day, 40-hour workweek Key Responsibilities Respond to and resolve technical support requests through the help desk ticketing system, phone, email, chat, and in-person support Troubleshoot and resolve complex desktop, laptop, software, and peripheral issues Install, configure, and maintain computer hardware, operating systems, and business applications Set up and onboard new employees, including workstation deployment and technology orientation Perform workstation imaging and deployment using standardized imaging tools Troubleshoot LAN, Wi-Fi, and VPN connectivity issues Support Microsoft 365 applications and services Administer user accounts and permissions within Active Directory Assist with Linux workstation support and troubleshooting as needed Coordinate printer and scanner installation, configuration, and support Document technical issues, resolutions, and support procedures Assist with hardware inventory management and asset tracking Follow up with users to ensure successful issue resolution and a positive support experience Required Qualifications 2-4 years of Desktop Support, IT Support, or Help Desk experience supporting escalated desktop issues Experience supporting Windows operating systems Working knowledge of Linux operating systems Experience configuring and troubleshooting VPN connections Experience supporting Microsoft 365 / Office 365 environments Experience with Microsoft Active Directory administration Basic networking knowledge, including TCP/IP fundamentals and connectivity troubleshooting Strong troubleshooting, analytical, and customer service skills Excellent verbal and written communication skills Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field Prior Department of Defense (DoD) or government contracting experience Industry certifications such as: CompTIA A+ CompTIA Network+ Security+ Microsoft certifications Other relevant IT networking or troubleshooting certifications Candidates without a degree are encouraged to apply if they possess relevant IT certifications and demonstrated hands-on experience. Benefits Competitive compensation Medical, dental, and vision insurance 401(k) plan Paid time off and holidays Collaborative team environment with career growth potential Work Authorization: Must be authorized to work in the United States without sponsorship. Location Requirement: This is a fully onsite position in Tampa, Florida. Remote and hybrid work arrangements are not available. #J-18808-Ljbffr