Senior Consultant

Reporting to: Senior Manager, Consulting Function: Consulting, Customer Experience (CX) Role Overview The Senior Consultant is a customer-facing delivery role at the heart of Aurigo’s consulting practice. You work directly with public agency customers—DOTs, cities, counties, and government programs—to implement Masterworks and drive measurable value from their capital programs. You are developing from a structured implementer into a trusted advisor: someone who understands the customer’s real business problem, not just their stated requirements, and who guides them toward better ways of operating. The primary mechanism for that development is proximity—you work alongside Principal Consultants who already operate at the advisory standard, and you are expected to absorb, practice, and grow toward it in every engagement. This is not a BA role. You are expected to bring functional consulting instincts: asking before telling, challenging the stated requirement when needed, and framing your work in terms of customer outcomes, not product features. Where This Role Sits You sit within Aurigo’s CX Consulting function, reporting to the Senior Manager, Consulting. You work in close partnership with Project Managers, Customer Success Managers, and Solution Engineers on every engagement. On specific engagements, you will work alongside Forward Deployed Engineers who bring technical depth to agentic configuration; you own the consulting and business process side of that partnership. All roles are Individual Contributor. Aurigo invests in deep expertise at every level of the IC track. Key Responsibilities Discovery and Value Mapping Participate in and progressively lead structured discovery sessions with customer stakeholders including business process owners, SMEs, finance teams, and project leads Build core consulting deliverables: CBI Profiles, Real Value Maps, Stakeholder Analyses, Change Assessments, and Success Criteria definitions Distinguish between product gaps, configuration gaps, and change management gaps; recommend the right response to each Contribute to executive readouts that frame value in business outcome language Delivery Lead functional workstreams on Masterworks implementations across Plan, Build, and Maintain product lines Configure Masterworks to customer requirements, applying the Customization by Exception standard: configuration first; where customization is required, escalate with a clear articulation of why Document decisions, requirements, and design outcomes clearly and completely Apply AI tooling across the delivery lifecycle to recover time for higher-judgment work Build strong working relationships with customer SMEs, process owners, and project teams Navigate resistance constructively; understand what drives it and address the real concern, not the surface objection Support change management planning and customer adoption Escalate executive relationship needs and complex dynamics to Principal Consultants or above Collaboration and Development Work as an active delivery team member alongside PMs, CSMs, and SEs Debrief with Principal Consultants after key sessions; observe how they think, handle resistance, and frame recommendations—and bring that into your own practice Contribute to consulting playbooks and methodology development as the practice evolves What Excellence Looks Like Customers describe you as someone who understood their problem—not just someone who implemented their software You consistently distinguish change management gaps from product gaps and don’t default to customization when process change is the right answer Your consulting deliverables—CBI Profiles, RVMs, Stakeholder Analyses—are complete, customer-specific, and written in language the customer recognizes as their own You are developing genuine fluency in AI and can have a credible conversation with a customer about what working differently with AI means for their programs Principal Consultants want to bring you into sessions because you make the work better—and you leave those sessions having learned something What You Bring 8–10+ years of experience in functional consulting or implementation roles, ideally in public sector, capital programs, infrastructure, or government technology Demonstrated experience in enterprise software implementations: functional consulting instincts, not just BA or configuration work Demonstrated experience running structured consulting sessions with government or public agency stakeholders Familiarity with capital program management concepts: capital planning, project delivery, construction management, or right of way Working knowledge of AI tools in a professional context Strong written and verbal communication; you write clearly, present confidently, and listen actively US-based with ability to travel 20–40% for onsite customer engagements Bachelor’s degree in a relevant field: business, engineering, construction management, or equivalent experience This Role Is Not For You If You are a BA looking to transition into consulting—this role requires functional consulting instincts you bring on day one, not skills you develop over time You are most comfortable gathering and documenting requirements—the expectation here is that you challenge, reframe, and guide, not just capture You cannot give specific examples of times you pushed back on a customer requirement or redirected a customization request Consultative Communication: Asks before telling; mines for what isn’t said; frames thinking in the customer’s language, not the product’s Facilitation and Presentation: Leads structured sessions confidently; presents findings clearly to mixed audiences; drives the room toward a decision Negotiation and Influence: Pushes back respectfully; treats resistance as information; guides customers toward the better path rather than the easier one Creative Problem Solving: Finds another path when the standard one doesn’t fit; solves the problem underneath the stated requirement Structured Thinking: Organizes complexity into clear, actionable work product; communicates ambiguity without amplifying it Real Value Mapping: Connects discovery findings to customer outcomes and keeps that connection visible throughout the engagement #J-18808-Ljbffr