Knowledge Management Lead

Knowledge Management LeadWe have an exciting opportunity at the Department of State! The Knowledge Management (KM) Lead directs KM Specialists to develop, maintain, and enhance KM resources that support the customer's mission to provide IT services to DoS users enterprise wide.Responsibilities:In this role, you will lead and execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge. This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.The KM Lead leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards.Update SOPs to reflect modernization initiatives and emerging technologies.Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.The role will also ensure we document systems, applications, and databases across all tiers.Maintain logical and physical IT infrastructure diagrams.Document system architecture and data flows.Maintain security policies and compliance documentation.Maintain technical requirements and user guides.The KM Lead will develop user guides and quick reference materials for common IT tasks.Create orientation materials for new users of KM tools and IT services.You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.EDUCATION AND EXPERIENCEThe following are the education and experience required for this position:8+ yearsBachelor's in IT or related fieldSecret Security ClearancePREFERRED REQUIREMENTS:Comp TIA Sec+, ITIL 4 Foundation Certification(s)PHYSICAL REQUIREMENTS:This position requires the ability to perform the below essential functions:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 40 poundsTravel by land or air transportation 10 %.About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.Pay Band MinUSD $87,320.00/Yr.Pay Band MaxUSD $135,160.00/Yr.