Crisis Intervention Services Specialist (Evenings)

Job Description

Job Description

Description:

Position Summary

The Crisis Intervention Specialist provides crisis intervention services, de-escalation, assessment, referrals, and follow-up services to persons utilizing the 24-hour crisis hotline or text line, those who walk-in, and on mobile crisis assessments in the community. 

This position would work the evening shift: 4:00 PM - 12:00 AM. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Successful completion of the Crisis Intervention Specialist Training
• Management of telephone, text line, walk-in, and mobile crisis services
• Conducting prescreens and all related tasks necessary for completion
• Completing Drug and Alcohol treatment follow up calls and documentation 
• Answering calls for CRS/ARMOT Requests on a 24-hour basis
• Providing clinical intervention and support to individuals in crisis, attempting to divert out of home placement when possible
• Attempting up to three (3) telephone and/or in-person follow-ups after the initial contact with crisis consumer
• Answering after-hours calls with contracted providers and completing necessary follow-up measures
• Providing accurate information and referral to resources and agency contacts 
• Facilitating Delegate Requests with participating entities and maintaining appropriate follow-up
• Completion of required trainings and attendance at monthly CIS staff meetings 
• Accurate and timely completion of all required paperwork to include but not limited to crisis assessment forms, expense reports, and time sheets
• Performing other duties as assigned 

Requirements:

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Psychology, Social Work, Counseling, Criminology, Nursing or another Health and Human Services related field 
• At least 1 year experience in Mental Health or related field preferred 

Knowledge, Skills, and Abilities

• Knowledge of crisis intervention and crisis resolution 
• Knowledge of PA Mental Procedures Act 
• Understanding of Mental Health diagnostic criterion and Mental Health vocabulary
• Knowledge of Mental health community resources and admission procedures 
• Knowledge of the disease of chemical dependency and the family disease of chemical dependency 
• Knowledge of community resources including self-help groups 
• Ability to express unconditional positive regard towards all contacts 
• Ability to express ideas orally, in writing, and electronically via computer software 
• Ability to work with clients/consumers and gain their confidence 
• Ability to evaluate/assess the need for medical and/or psychiatric attention 
• Ability to provide initial assessment/evaluation services for clients/consumers 
• Ability to appropriately assist contacts through the process of obtaining services 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.