Commercial Lines Customer Service

We are seeking a Commercial Lines Customer Service Representative (CSR) to assist our team in supporting a well‑established, high‑retention, and profitable book of commercial insurance clients. This position focuses on client service, policy administration, and account support within a professional, team‑oriented agency environment. This is an excellent opportunity for someone who enjoys client interaction, values accuracy and organization, and wants to build a stable, long‑term career in the insurance industry. Key Responsibilities Client Service & Account Management Provide day‑to‑day service and support for commercial insurance clients Respond promptly to client requests, coverage questions, and policy service needs Maintain strong client relationships through professional and timely communication Support account managers and producers in servicing accounts Policy Processing & Administration Process endorsements, audits, cancellations, reinstatements, and policy changes Prepare certificates of insurance, binders, ID cards, and policy summaries Order and review loss runs and motor vehicle reports (MVRs) Assist with invoices, finance agreements, audits, and related documentation Ensure accurate data entry within agency management systems Quality & Compliance Maintain accurate records and documentation Follow agency procedures designed to minimize errors and omissions exposure Resolve routine administrative and customer service issues efficiently Qualifications Experience in commercial insurance service preferred. Understanding of Commercial Lines CSR responsibilities is a plus Strong organizational and time‑management skills Excellent written and verbal communication skills Detail‑oriented with strong accuracy and follow‑through Ability to manage multiple priorities in a fast‑paced environment We welcome both experienced insurance professionals and motivated entry‑level candidates who are eager to learn. This role offers: Management of an established book of business Stable, long‑term career opportunity Ongoing learning and professional development Collaborative and supportive team environment Apply today to join a team focused on professionalism, collaboration, and delivering exceptional client service. #J-18808-Ljbffr Brandon Insurance Group