Data Entry Clerk

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Duties

1. Prioritizes insurance work based on start date and time and credit work based on returned dates while following all standard operating procedures.
2. Reviews returned orders according to date and determines the amount of credit that will be issued.
3. Applies redo, warranty, and lab error codes according to the reason for credit.
4. Processes coupons that are requested on orders from the doctor and gets written coupons from sales representatives.
5. Communicates with the Customer Service Department and/or personnel to solve rebills and credit issues.
6. Edits orders from Eyefinity for missing information, special coding, etc.
7. Must be knowledgeable of additional information when appropriate, including: company billing policy, warranty and redo policy, and company computer system.
8. Contact accounts with any necessary changes and send jobs to designated areas.

Secondary Duties

1. Works redo/warranty buckets
2. Reconciles the VSP, VBD, and VCP end-of-month statements.
3. Maintain the neatness of the workstation

QUALIFICATIONS

Education and Experience

• HS Diploma or equivalent
• 2 years in the optical industry
• Basic computer skills, including Word, Excel, and Outlook, with the ability to multitask between different programs.
• DVI entry required
• Basic math skills

Knowledge, Skills, and Abilities

• Basic optical knowledge and understanding of optical terms.
• The ability to communicate openly with others and work as a team.
• Must be able to work overtime or flexible shifts when needed.
• Must be able to follow all company policies and procedures.
• Must be able to understand and implement work instructions.
• Must be able to understand basic job work tickets.
• The ability to do simple/basic math
• Work without supervision
• Problem-solving skills
• Able to memorize large amounts of data accurately
• Basic computer skills with the ability to multitask between different programs

Safety Requirements

• Closed-toe shoe required with heel support
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment may require P.P.E.
• Safety glasses and long-sleeve shirts may be required where needed.