Operations Manager

Charlotte, NC

Full time

R0031009

Lead Teams. Optimize Operations. Grow Your Career.

Valet Living is looking for an Operations Manager who’s ready to take charge—leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.

Compensation & Work Environment Details:

Salary Range: $63,000 - $73,000

Bonus Target: 15% of annual salary, paid quarterly

Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement

Work Environment: Field-based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed

What You’ll Do:

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.

• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.

• Financial Management: Develop budgets, monitor expenses, and report on financial performance.

• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.

• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.

• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.

• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.

• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity

• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.

• Talent Development: Identify future leaders and support their professional growth.

• Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.

• Own Special Projects: Lead assigned projects from start to finish.

What We’re Looking For:

• Experience: 5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.

• Education: Bachelor’s degree preferred.

• Leadership: Proven ability to manage and develop teams while driving results.

• Analytical Skills: Strong Excel and data analysis skills to support decision-making.

• Project Management: Organized, detail-oriented, and able to manage multiple priorities effectively.

• Communication: Exceptional verbal and written communication skills.

• Customer Focus: A passion for delivering outstanding service and building lasting relationships.

• HR Knowledge: Familiarity with hiring, talent development, and performance management.

• Problem-Solver: Ability to think on your feet, make sound decisions, and motivate your team under pressure.

• Tech-Savvy: Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.

• Valid Driver’s License: Required, along with the ability to travel regularly throughout the market.

Physical Requirements:

• Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions

• Comfortable working around unpleasant odors when needed

Why You’ll Love Working with Us:

At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts

• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage

• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.

• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center

• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Ready to lead with impact and grow your career with a company that values your leadership and expertise? Apply today

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Are you a current Valet Living employee? If so, click here ( to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.

Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.

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Effective Date: January 1, 2020