Solutions Architect

Brooksource

Senior Solutions Architect – Loyalty & Customer Engagement

Our client, a leading Midwest retailer, is seeking a Senior Solutions Architect to shape the technology strategy and architecture behind next-generation Loyalty & Customer Engagement experiences. This role will help define scalable solutions across rewards, personalization, promotions, customer identity, customer data, and Voice of Customer capabilities.

Working closely with Product, Engineering, Data & Analytics, Enterprise Architecture, and business leaders, you’ll translate complex business needs into modern, scalable technical solutions and provide architectural leadership from strategy through implementation.

Key Areas of Focus

Loyalty, rewards, promotions, and personalized offers
Customer identity, profiles, and engagement platforms
Voice of Customer and feedback ecosystems, including Medallia
Customer data, analytics, AI/ML, and personalization
APIs, event-driven architecture, messaging, and modern data platforms
High-volume digital and customer-facing applications

What We’re Looking For

5–10+ years of experience in solution architecture, software architecture, or senior technical roles
Strong experience designing enterprise-scale, customer-facing solutions
Ability to translate business requirements into architecture, technical strategy, and actionable designs
Experience with modern integration and cloud architecture patterns
Background in retail, eCommerce, loyalty, customer engagement, or marketing technology preferred
Strong communication skills and the ability to influence across technical and business teams

Equal Employment Opportunity

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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Vacancy posted 2 days ago

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