GUEST SERVICES LEAD - HAYNES FURNITURE
Haynes Furniture / The Dump
Description Join Our Team & Help Create an Exceptional Customer Experience! Haynes Furniture is seeking a Lead Guest Services Coordinator who is passionate about delivering outstanding service and ensuring every customer has a smooth experience from purchase through delivery and beyond. In this role, you will serve as a key point of contact for customers, assisting with order support, delivery coordination, service scheduling, and problem resolution while maintaining accurate documentation and supporting store operations. What You'll Do
- Provide outstanding customer service from point of sale through delivery and post-delivery support
- Confirm deliveries and coordinate service appointments with accuracy and professionalism
- Communicate with customers via phone and email to ensure timely updates and resolution of concerns
- Open and manage service orders, collect necessary documentation and photos, and partner with Customer Service teams
- Process exchanges, credits, and warranty claims while maintaining accurate records
- Balance daily cash and ensure documentation is properly scanned and uploaded into company systems
- Assist customers with order questions, payments, delivery scheduling, and product support
- Collaborate with store leadership to resolve issues quickly and efficiently
- Maintain a professional and positive experience for both internal and external customers
- Strong customer service mindset and professional communication skills
- Ability to multi-task and prioritize in a fast-paced environment
- Strong attention to detail and problem-solving ability
- Comfortable working with systems, documentation, and basic math
- Positive attitude with a team-first approach
- Ability to adapt and support multiple operational needs
- Previous customer service or call center experience preferred
- Ability to sit, stand, and move throughout the workday
- Frequent use of computer, phone, scanner, and general office equipment
- Ability to lift up to 25 lbs occasionally
- High School Diploma or equivalent required
Vacancy posted 1 day ago
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