GUEST SERVICES LEAD - HAYNES FURNITURE

Description

Join Our Team & Help Create an Exceptional Customer Experience!

Haynes Furniture is seeking a Lead Guest Services Coordinator who is passionate about delivering outstanding service and ensuring every customer has a smooth experience from purchase through delivery and beyond.

In this role, you will serve as a key point of contact for customers, assisting with order support, delivery coordination, service scheduling, and problem resolution while maintaining accurate documentation and supporting store operations.

What You'll Do

• Provide outstanding customer service from point of sale through delivery and post-delivery support
• Confirm deliveries and coordinate service appointments with accuracy and professionalism
• Communicate with customers via phone and email to ensure timely updates and resolution of concerns
• Open and manage service orders, collect necessary documentation and photos, and partner with Customer Service teams
• Process exchanges, credits, and warranty claims while maintaining accurate records
• Balance daily cash and ensure documentation is properly scanned and uploaded into company systems
• Assist customers with order questions, payments, delivery scheduling, and product support
• Collaborate with store leadership to resolve issues quickly and efficiently
• Maintain a professional and positive experience for both internal and external customers

What Makes You a Great Fit

• Strong customer service mindset and professional communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Strong attention to detail and problem-solving ability
• Comfortable working with systems, documentation, and basic math
• Positive attitude with a team-first approach
• Ability to adapt and support multiple operational needs
• Previous customer service or call center experience preferred

Requirements

• Ability to sit, stand, and move throughout the workday
• Frequent use of computer, phone, scanner, and general office equipment
• Ability to lift up to 25 lbs occasionally
• High School Diploma or equivalent required

Why Join Haynes Furniture?

At Haynes Furniture and The Dump, we are committed to creating a positive and supportive work environment where associates can grow and succeed. Our team plays an important role in delivering the high-quality service our customers expect.

If you enjoy helping customers, solving problems, and being part of a collaborative team, we encourage you to apply!