Logistics Customer Service Representative-2nd Shift

Tier 1 Logistics Customer Service Representative

The Tier 1 Logistics Customer Service Representative ensures all customer requirements are met by coordinating shipments, scheduling pickups and deliveries, conducting inventory inquiries, and supporting daily order needs. The role also works with trucking partners to plan shipments and updates inventory in company and customer systems following depletion procedures. Schedule: Monday-Friday 3-11:30pm (Training hours will differ)

Primary Responsibilities

• Communicate with team members and supervisors to receive direction and coordinate tasks
• Manage incoming calls and customer emails, ensuring timely responses
• Maintain a clean and organized workspace
• Use the Warehouse Management System (WMS) to support daily operations
• Coordinate shipments to meet customer requirements
• Accurately and promptly enter order information into the system
• Notify customers of any shipment or scheduling issues
• Follow standard procedures for shipping and inventory management
• Consult with customers on shipping needs and recommend appropriate solutions
• Assist with and follow up on Advance Shipping Notifications (ASN)
• Work with the warehouse team to create and fulfill orders
• Prepare Bills of Lading detailing product type, quantity, and destination
• Utilize customer portals to update shipping and operational data
• Create orders for warehouse processing
• Coordinate with carriers for scheduling and shipment updates
• Perform other duties as assigned

Knowledge & Skills Requirements

• Able to follow written and verbal instructions
• Strong communication skills
• Basic math and counting ability
• Self-motivated with the ability to work independently
• Basic computer skills, including email and Excel
• Able to work efficiently in a fast-paced environment
• Strong multitasking abilities
• High school diploma or GED required

Physical Demands

• Manage multiple tasks and handle challenging situations calmly
• Primarily office-based, with extended periods of sitting
• Ability to sit for long durations
• Lift office materials up to 25 lbs occasionally
• Perform occasional climbing, crouching, or kneeling
• Must be able to remain in the work environment throughout the day

Work Environment

• Warehouse setting with indoor conditions
• Close proximity to coworkers
• Exposure to machinery and stored goods
• Moderate to high noise levels

Equal Employment Opportunity

Findlay Tall Timbers Distribution Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, citizenship, disability, veteran status, genetic information, or any other legally protected status.