Front Office Manager

Join Our Team as a Front Office Manager! We are currently seeking a dynamic Front Office Manager to lead our team at BW Plus Kelly Inn in St. Cloud, MN. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. This position requires excellent leadership skills, attention to detail, and a passion for providing exceptional customer service. Key Responsibilities: Manage daily front office operations, including check-in/check-out procedures, reservations, and guest inquiries. Train, supervise, and motivate front desk staff to deliver top-notch service to guests. Handle guest complaints/requests and ensure prompt resolution to maintain guest satisfaction. Develop and implement policies and procedures to streamline front office operations. Monitor and maintain front desk inventory and supplies. Qualifications: Prior front desk or supervisory experience in a similar role within the hospitality industry. Strong leadership and communication skills. Proficiency in hotel management software and MS Office Suite. Ability to multitask and work well under pressure. Excellent problem-solving abilities and attention to detail. Why Work For Us? Excellent benefit package that includes 401K match, life insurance, health insurance and dental insurance. Amazing travel benefit package that includes discounts at Best Western's and Kelly Inns worldwide. Flexible schedule that allows you to float when needed based on workload. Complimentary lunch provided daily. Reserved complimentary parking space in our covered and attached parking ramp. Amazing family like environment that values each and every employee and allows for a healthy work/home balance. About BW Plus Kelly Inn: Located in the heart of St. Cloud, MN, BW Plus Kelly Inn offers guests a comfortable and convenient stay with modern amenities and exceptional service. Our hotel features spacious rooms, an indoor pool, fitness center, and on-site dining options. Whether guests are traveling for business or leisure, our friendly staff is dedicated to ensuring a memorable experience for every guest. #J-18808-Ljbffr