Lead Operations Analyst

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. We are looking for a highly organized and proactive individual to serve as our Operations Analyst and Project Lead. In this blended role, you will manage organizational programs while also overseeing the onboarding of new clients. You will plan and execute key initiatives, coordinate with stakeholders, and ensure programs meet their goals. Simultaneously, you will guide new clients through orientation and training, ensuring they have a smooth introduction to our services. The ideal candidate will have exceptional communication skills, keen attention to detail, and the ability to juggle multiple responsibilities effectively. Proficiency in Microsoft Excel is essential for tracking program metrics and client onboarding data. JOB RESPONSIBILITIES Program Planning and Execution:Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines. Program Monitoring:Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly. Stakeholder Collaboration:Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction. Budget Management:Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative. Reporting:Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders. Client Orientation & Training:Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience. Onboarding Documentation & Support:Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement. Feedback and Improvement:Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness. EDUCATION Bachelor’s Degree in business-related field or equivalent experience. EXPERIENCE 2 years of experience in related field or commensurate education. 2 years of experience working within FACTS operating systems. CRM software experience preferred. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES Ability to thrive working both independently & collaboratively. Ability to learn quickly and work independently. Strong verbal and written communication skills. Strong critical thinking and decision-making skills. Highly accurate with attention to detail. Excellent project management skills. Advanced computer skills with various applications, including Microsoft Excel formulas, charts, and Pivot Tables. Knowledge on AI and technology solutions. **Pay range for this role is - $50,000 - $52,000 Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability a robust wellness program Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at View phone number on click.appcast.io or View email address on click.appcast.io. Nelnet is a Drug Free and Tobacco Free Workplace. Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring #J-18808-Ljbffr