Global Returns Analyst - RMA processing and returns analysis

Full-time

PROLIM Corporation

Role Description

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Processing RMAs and analyzing driving factors for returns
Partnering with service centers to resolve return-related issues
Resolving discrepancies via Jira cases with service centers
Validating returns and ensuring data accuracy
Filing disputes for all retail customers through their portals and processes
Identifying opportunities for process automation and efficiency improvements
Leveraging AI tools to streamline returns workflows and reporting

Qualifications

6-8 years of experience in RMA processing and returns analysis
Experience using ERP systems, ideally Oracle
Background in consumer electronics retail operations
Strong analytical skills with ability to identify root causes of returns
Experience with process automation and workflow optimization
Familiarity with AI-powered productivity tools
Proficiency in Jira or similar case management systems
Retail compliance and dispute resolution

Requirements

Bachelors degree within related fields similar to Supply Chain

Company Description

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services.
Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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Vacancy posted 17 hours ago

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