Product Solutions Engineer

Product Solutions Engineer

Ready is seeking a passionate and innovative Product Solutions Engineer to support our state customers as we rapidly expand. This person will force-multiply our ability to deliver results for key customers and drive expansion into future opportunities. You will translate customer requests into impactful features, navigate development complexities, and bridge the gap between technical feasibility and user-centric design, ensuring our customers' needs don't fall through the cracks. This person will also contribute to Ready's Center of Excellence through AI technology and automation.

This is a fully remote position; however, candidates must be based in and reside in Hawaii.

About Your Role At Ready

• Collaborate with product managers and engineers to define and prioritize product requirements, ensuring technical feasibility and alignment with user needs.
• Capture, document, and communicate client requirements with the core team while adhering to the agreed upon format to convey priority.
• Proactively identify and manage risks and dependencies across cross-functional teams, advocating for solutions and driving efficient execution.
• Develop, utilize, and perform effective test strategies to ensure quality and performance of implemented features.
• Document technical specifications and maintain clear communication with stakeholders throughout the development process.
• Contribute to the continuous improvement of our development processes and tools, promoting a culture of innovation and agility.
• Stay abreast of emerging technologies and industry trends, proactively suggesting opportunities for product enhancement.
• Technical Support and Troubleshooting.
• Client Training and Education on Ready Software tools.
• Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvement in workflows.

A Bit About You

• Bachelor's degree with an emphasis on computer science, engineering, or similar technical field.
• 2-3 years experience working in an engineering role.
• Strong understanding of Agile development methodologies and experience working in cross-functional teams.
• Excellent communication, collaboration, and problem-solving skills.
• Passion for building user-friendly and impactful products.
• Ability to independently manage multiple tasks and prioritize effectively under pressure.
• Builder mentality with proven experience in customer facing roles.
• Ability to write clean, maintainable, and efficient code in at least one relevant programming language (e.g., React, Python etc).
• Demonstrated understanding of user experience (UX) principles and practices.
• Strong analytical and data-driven approach to problem-solving.
• Basic understanding of web technologies such as HTML5, CSS3, and web APIs.
• Proficiency in AI model monitoring, data validation, and automation tooling.
• Ability to thrive in a fast-paced, agile environment and manage multiple priorities.
• Excellent written and verbal communication skills.
• A passion for user-centered design and clean coding practice.
• Ability to operate independently and thrive in an ambiguous environment.
• Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI.
• Knowledge of LLM model evaluation, RAG architectures, LLM MCP servers, and LLM prompt engineering & function calls.

About Ready

• Creative problem solvers approaching a legacy industry with a new point of view
• Humble but ambitious, knowledgeable but curious, persistent but not obnoxious
• Concise and effective in written and spoken communication
• Comfortable working hybrid
• One team, one dream

About What You Get

• Competitive salary plus meaningful equity upside; salary range is $125,000-$140,000
• Competitive (and ever expanding) benefits for employees and dependents
• Opportunities to learn and grow all things startups
• Majority remote (WFH) with frequent travel requirements and flexibility to commute to the office as needed
• A chance to play a role in defining the roadmap as we pursue a bold vision and a big goal
• To get away - we all convene 1-2x / year for [optional, encouraged] retreats
• We're actively shaping our benefits program: have a say in which benefits matter to you
• The charter to realize a market that is set to receive $65 billion in grant funding across the United States

Equal Employment Opportunity

At Ready, we believe that the best ideas come from people with different backgrounds, experiences, and perspectives. We are committed to creating an inclusive workplace where everyone has the opportunity to do their best work.

Ready is proud to be an Equal Opportunity Employer. We make all employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, ancestry, age, disability, genetic information, veteran or military status, marital status, or any other status protected by applicable law.

If you need a reasonable accommodation during the hiring process, please let us know we're happy to work with you to ensure an accessible and equitable experience.