Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in May of 2001 and we’ve built a close-knit team of three with exciting plans to keep growing. Becoming a State Farm agent was a lifelong goal of mine, and I’m proud to be part of a family of agents. That long-term commitment to this career shows up in how we support our customers and how we invest in our team.

Outside of work, I’m a former college softball player and was co-captain of the Lady Knights softball team. I’m also active in my local church and enjoy being involved in the community, including as a member of the Waukesha Car Club.

For our team, we offer life insurance, health benefits, generous vacation time and PTO, licensing reimbursement, and opportunities to earn winning trips. We also make sure we’re building the kind of workplace people enjoy being part of, with team lunches, outings, and team-building events throughout the year.

Our office culture is built around a strong support system and a team-first mindset. We’re looking for someone mature in mindset, disciplined, hardworking, and self-motivated — someone who takes pride in doing things the right way and can keep up in a fast-paced environment. If you want a supportive place to grow and build a long-term career, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Maggie Bringa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.