Internal Systems Leader

Job Description: DXC’s Insurance Software and BPS (ISB) business helps insurers worldwide modernize and manage core operations through deep industry expertise, proven software platforms, and innovative AI-driven solutions. As a global leader in core insurance platforms, ISB supports policy administration, claims, billing, analytics, and digital engagement across Life & Annuity, Property & Casualty, and Specialty insurance markets. Our solutions help leading insurers transform the policy, underwriting, and claims systems that millions of people rely on every day. Role responsibilities:

• Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
• Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and ensure successful project execution and customer satisfaction.
• Provide mentorship and professional development guidance to engineering and operations teams, establishing performance objectives, career development plans, and continuous learning opportunities.
• Contribute to the development and execution of enterprise technology strategy, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering (SRE), and operational excellence initiatives.
• Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure enterprise systems meet requirements for scalability, availability, security, resilience, and performance.
• Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets to optimize delivery efficiency and achieve business objectives.
• Identify, assess, and mitigate technical, operational, security, and delivery risks while driving root cause analysis, incident prevention, and timely resolution of issues affecting business continuity and project delivery.
• Drive automation, intelligent operations, and continuous improvement initiatives to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
• Establish and monitor operational performance metrics, service-level agreements (SLAs), key performance indicators (KPIs), availability targets, and quality standards to ensure consistent and predictable service delivery.
• Lead cloud financial management and cost optimization initiatives, implementing governance controls, resource utilization improvements, forecasting practices, and cost accountability across enterprise technology environments.
• Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement across geographically distributed engineering and technical operations teams.
• Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.

Basic Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (preferrable).
• High Scholl Diploma (mandatory).
• Typically, 8+ years of relevant industry experience, including 3+ years in a technical leadership, engineering management, IT operations management, or comparable leadership role.
• Demonstrated experience leading enterprise technology operations, infrastructure engineering, cloud platforms, systems management, or technology transformation initiatives.
• Strong knowledge of cloud computing environments, including AWS and/or Microsoft Azure, enterprise infrastructure, virtualization, storage, networking, identity and access management, and systems administration.
• Experience with automation, operational tooling, monitoring and observability, incident management, problem management, change management, and service reliability practices.
• Understanding of IT service management frameworks, operational governance, service-level management, root cause analysis, and continuous improvement methodologies.
• Experience managing technical teams, project delivery, resource planning, operational budgets, vendor relationships, and stakeholder expectations.
• Ability to evaluate technical solutions, lead architecture and design discussions, assess operational risks, and make informed technology decisions.
• Knowledge of cloud cost optimization, financial governance, vulnerability management, security controls, disaster recovery, business continuity, and audit compliance.
• Excellent communication, organizational, problem-solving, conflict-resolution, and team leadership skills.
• Proven ability to lead complex technology initiatives, manage competing priorities, and deliver measurable improvements in service quality, operational efficiency, and business outcomes.
• Experience working with globally distributed teams and coordinating delivery across onshore and offshore environments.

Other Qualifications

• Advanced degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field is a plus.
• Experience supporting enterprise customers across financial services, retail, telecommunications, hospitality, travel, or other complex business environments is desirable.
• Insurance Industry experience is desirable.

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