Customer Production Support Manager (Global Customer Service) - Austin, TX

Customer Production Support Manager (Global Customer Service) - Austin, TX

Teradyne: Global Leaders in Test and Automation Teradyne is a global authority in test and automation, driving next-gen technology with advanced solutions. We ensure your electronic devices work flawlessly, and our industrial automation solutions streamline product development and delivery worldwide. Our Production Support & Interfacing division offers a full range of service solutions, covering Teradyne test systems in 47+ countries. Our services span design, production, testing, and maintenance, delivered by 1,450+ professionals. We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Teradyne (NASDAQ: TER) is a global leader in advanced technology solutions. Our Semiconductor Test business delivers automated test equipment (ATE), including the UltraFLEX and UltraFLEXplus platforms, that helps the world's leading semiconductor manufacturers ensure the quality and performance of the chips powering today's electronics. Teradyne also includes a Robotics business (Universal Robots and Mobile Industrial Robots).

Opportunity Overview The Teradyne Global Customer Support team is hiring a Customer Support Production Manager to help build and lead the field production support organization that supports a local customer in the area. This leadership role manages Field Production Support Team Leads and, through them, the Production Support Engineers who support UltraFLEX and UltraFLEXplus ATE systems and test fixtures. This role integrates organizational leadership, service operations, financial management, customer engagement, and cross-functional coordination. The manager translates customer production priorities into regional staffing, service-delivery, and improvement plans that support sustained operational performance. For the first several quarters, you will be temporarily based at the Teradyne Austin, Texas office for onboarding and training before transitioning to the customer area in another TX-based location. You will help build the support team for the customer. The position partners closely with Global Customer Support leadership and reports to the US Operations Manager.

In This Role, You Will:

• Organizational Leadership
• Service Delivery & Operations
• Financial Management
• Customer & Business Engagement

What Success Looks Like Regional OSS commitments are consistently met or exceeded, with customer satisfaction meeting or improving against established targets. Team Leads and Production Support Engineers demonstrate sustained engagement, readiness for expanded responsibilities, and clear development and succession paths. Regional budget delivered on plan, with predictable forecasting and improved cost of service. Sustained improvement in uptime, escalation resolution, and recurring-failure reduction across the installed base.

NOTE: This role will require the successful hire to train with our local team at our facility in Austin, TX for approximately one year from late calendar Y2026 through late calendar Y2027. The successful hire will then relocate to another TX-based location and work from that area going forward.

What You'll Gain Structured onboarding and training at our Austin, Texas office Executive-level exposure to leading semiconductor manufacturers through customer business reviews Leadership development and opportunities to grow into broader management roles at Teradyne Ownership of a regional budget and service-delivery results Collaboration with worldwide account teams, Sales, Marketing, Engineering, and Operations

All About You Required

• A bachelor's degree in electrical engineering, electronics engineering, physics, business, or a related field, or equivalent experience directly applicable to semiconductor test, capital-equipment service, or production-support leadership.
• At least eight years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment.
• At least five years of people-management experience including leading Team Leads, supervisors, or managers in addition to individual contributors.
• Demonstrated experience managing budgets and forecasts, with responsibility for regional or business-unit financial performance.
• Experience with escalation management, service operations, and production improvement activities.
• Strong written and verbal communication skills, sound judgment, customer focus, and the ability to work effectively with engineering, factory, sales, service, finance, and customer stakeholders.
• Willingness and ability to work from the Teradyne Austin, Texas office for several quarters during onboarding and training.
• Willingness and ability to travel approximately 30% of the time to support customer, team, and business needs.

Nice to Have

• Hands-on familiarity with ATE platforms such as UltraFLEX or UltraFLEXplus.
• Experience with financial planning tools and workforce/capacity planning in a service organization.
• Prior experience in customer-facing service leadership roles or service-contract renewals.
• Familiarity with structured problem-solving methodologies, including 8D, root cause analysis, 5 Whys, and Six Sigma, as well as ticketing and workflow tools.

This position is not eligible for visa sponsorship.

Compensation The base salary range for this role is $134,500-$215,200. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance. Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.