Commercial Roofing Service Manager

TeamCraft Roofing is an independent family‑owned and operated business, incorporated in 1996 . Since then, we have expanded to 28+ locations in 13 states across the South, Mid‑Atlantic, Northeast, and Midwest regions. As a growing company, our goal is to hire, retain, and reward exceptional employees and promote from within. In addition to great pay and bonuses, we offer one of the best benefits packages in the industry. We are a safety‑first company that supports commercial re‑roofing, roof repairs, and emergency leak response to all types of customers, including retail, complex industrial, educational, and governmental. Our four core values are Safety , Honesty , Teamwork , and Quality —and we expect our employees to uphold these values. For all new hires, we run background checks, drug tests, and MVR’s before extending an offer. Pay: $80k - $120k, based on experience and demonstrated skills. Summary Responsible for providing leadership and developing the career of our field employees and promoting our core values. The Service Manager leads the local branch operation, sells work, strives to grow operations, and maintains a positive customer experience. The Service Manager also manages general construction duties—estimation, project management of service jobs, scheduling, paperwork, and communication—and oversees every job from purchase order receipt through final completion and billing. Teamcraft Service Managers should adhere to all OSHA and Teamcraft Safety demands and provide their employees with all necessary safety items and direction to complete tasks safely and responsibly. Mission and Key Performance Targets Lead the local operation with a target minimum of 10 roof techs Maintain a disciplined approach to safety: Specify a safety plan on all jobsites in advance of job start Incorporate a safety inspection whenever conducting jobsite visits Meet financial metrics—target a minimum 20% net income Meet quality control (QC) standards as set by the Company Establish career paths with all branch employees, to be reviewed quarterly Refrain from any side work unless specifically approved in advance by the Service Director Maintain a legal, drug‑free workplace Essential Duties and Responsibilities Comply with all Company Roofing Safety Policies Evaluate multiple types of both low slope and steep slope roofing Diagnose problems on roofs and provide solutions Manage customer relations and build/maintain a positive customer base; actively sell work Hire and train employees; conduct employee evaluations Read drawings and specifications Estimate work and perform job cost analysis Work outdoors in all types of weather Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures Work with hazardous materials including solvents, bottled gas, asphalt products and pitch Maintain dispatch board in the Company’s field management system (e.g., Centerpoint/FCS) and ensure work orders are closed within 30 days of dispatch Comply with all weekly reporting requirements Approximately 60% statewide travel is required Detailed Scope of Work Weekly Meetings with Your Team Scrub timesheets and submit via email Conduct Toolbox Talks and submit via email Review information daily/weekly with your crew Field Management System Review and correct work orders (add photos, materials, written descriptions) Complete Daily Reports for all 500‑series jobs Complete inspections, both from phone and laptop Set up properties/outlines (excluding billing notes) Estimates/Proposals Compose a through Scope of Work for estimating Complete accurate estimates Prepare a written Proposal/Master Service Agreement (MSA) Complete Change Orders with an updated Scope of Work and Estimate/Proposal Email & Communication Construct clear, professional emails with appropriate attachments Remain vigilant and responsive to all emails, texts, and calls—timely response is required Job Management (Start to Finish) Set up jobs immediately upon receipt of a Purchase Order Build a complete job schedule Order materials Confirm labor assignments Arrange accommodations and equipment for jobs as needed Track job progress via Manning Reports‑in‑progress billing (in Acumatica) Weekly Deliverables Timekeeping completed each morning by 10:00 AM EST Toolbox Talks submitted each week Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings Weekend On‑Call/ Weekly Activities Link submitted by 9:00 AM EST every Friday Attend the weekly Jobs conference call on Wednesday afternoon at 2:30 PM EST, prepared to discuss job status, timing, and invoicing Material Transfer Orders (MTOs) Complete, deliver, and maintain accurate Material Transfer Orders PIN Notices & Warranty Documents Complete Pre‑Installation Notices (PINs) for all warranty jobs Maintain working knowledge of the types of warranties proposed to clients Company Credit Cards & Reporting Maintain and organize company credit card receipts Complete monthly bank/credit card reports for your office before the 10th of each month Vehicle & Site Inspections Complete company vehicle inspections on every service vehicle before the 10th of each month Visit jobsites weekly to evaluate safety, quality and efficiency Hiring & Office Growth Interview and hire new roofers; complete new hire orientations Meet with local clients and vendors to grow the office Complete take‑offs to generate additional work Listen to and engage customers; identify their needs and propose solutions Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc. Supervisory Responsibilities Manage a call center, manage a crew of individuals that consist of roofers, foremen and helpers/laborers, as well as any duties associated with maintaining business to the company standards. Qualifications High School Diploma or GED plus five years in a commercial roofing environment. Considerable knowledge of various commercial roofing systems, materials, and installation methods. Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes. Some knowledge of construction site development; commercial construction, demolition, and remodel procedures. Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects. Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects. Experience directing large‑scale commercial roofing projects and interpreting roofing plans, specifications and standards. Experience determining roofing product acceptability and developing warranties. Experience developing and monitoring construction and contract documents. Valid driver’s license. Ability to read, analyze, and interpret, in English—safety rules, operating and maintenance instructions, and procedure manuals—and to write routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio. Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership. Working knowledge of how roofing systems function and interconnect. Strong organizational skills, including an effective personal filing/storage system. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with abstract and/or concrete variables. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. Health And Safety Responsibilities Adhere to all safety rules and procedures. Bring unsafe acts and conditions to the attention of the manager. Correct hazards and unsafe conditions. Train other associates in safe work practices. Investigate accidents, near‑accidents, and potential hazards. Actively participate in housekeeping activities and in the safety and health program. Physical Demands Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of personal protective equipment. Ability to frequently lift and carry between 15 and 50 pounds. Ability to twist, reach, bend, stoop, and squat occasionally. Also be able to be on your feet, to load trailers and the movement to and from the trailer and the staging area of our equipment and material. Must be able to tilt material or equipment, stack material as needed, and roll on hand truck to a designated area and place on floor, ground, or in trailer without harm to themselves or material or equipment. Must be able to lift material and equipment above a person's head to stack. Must be physically able to mount and dismount our lifts, trucks, or tractors numerous times throughout the day. Ability to push or pull up to 150 pounds, such as a loaded wheel barrel. Ability to work on and climb ladders up to 40 feet tall or scaffolding. Ability to keep or regain body balance or stay upright when in an unstable position. Ability to use a tar pot, torch, wheel barrel, spud bar, shovel, rake, broom, and tar mops on a daily basis. Ability to work in a working environment that is loud and noisy. Ability to work in an environment with fumes, dust, dirt, smoke, gases, grease and oils and solvents. Ability to be aware of surrounding area due to working at high levels and with hot products. Manual dexterity to complete projects in a craftsman fashion. Knowledge of and ability to follow safety practices and procedures used in working on ladders and roofs. Ability to work outside in all weather conditions year round with exposure to excessive heat and cold. Benefits A structured bonus salary plan after a 90‑day performance evaluation. Health Insurance (Medical, Vision, Dental). Company vehicle and gas card. Company Laptop and smartphone. Paid vacation, sick leave, and holidays. 401k. Optional life insurance. Salary $80k‑$120k, Negotiable with the hiring manager. All offers will be made on a 90‑day trial basis. After 90 days of work, there will be a performance evaluation to determine whether or not you are a good fit for the position. Support and Resources Interactive web‑based training. Various training opportunities to advance your career. Open access to estimating department. The full‑time safety department will help monitor safety and provide necessary training. Equal Opportunity/Affirmative Action An Equal Opportunity/Affirmative Action Employer. E‑Verify Company E‑Verify Company. Veterans Encouraged Veterans Encouraged. #J-18808-Ljbffr