Order Management Specialist

Job Description

Job Description

Order Management Specialist    

Aerospace & Defense Manufacturing

Location: 3617 E La Salle St, Phoenix, AZ 85040 

Full time, On-site required position

REQUIRED: Due to the nature of this position and applicable export control regulations, candidates must qualify as a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual) as defined by 22 C.F.R. § 120.15.

Position Summary:

The Order Management Specialist manages the day‑to‑day administrative flow of customer orders from receipt through shipment. This role is responsible for timely and accurate order entry, order acknowledgment, PO and delivery‑date tracking, order‑status research, shipment coordination, and maintaining complete and accurate order information. The specialist works closely with Program Management, Planning, Operations, and Shipping to resolve routine order issues and ensures customer commitments are met. Escalates disputes, significant delivery issues, or risk to customer commitments to the Program Manager.

Key Responsibilities:

• Enter, acknowledge, and maintain customer orders with a high degree of accuracy.
• Monitor purchase orders and track delivery dates to ensure timely fulfillment.
• Research and resolve routine order‑status questions and issues.
• Coordinate with Planning, Operations, and Shipping to support on time delivery.
• Maintain up‑to‑date and accurate order information across all systems.
• Communicate order updates to internal teams as required.
• Escalate customer disputes, significant delivery problems, or risks to commitments to the Program Manager.
• Support continuous improvement of order‑management processes.

Qualifications:

• 2–4 years of experience in order management, customer service, supply chain administration, or a related operational support role.
• Strong attention to detail with a proven track record of accurate data entry and record maintenance.
• Solid understanding of order‑processing workflows from order receipt through shipment.
• Experience working with ERP or order‑management systems; familiarity with platforms such as Syteline, SAP, Oracle, NetSuite, or similar is a plus.
• Ability to interpret purchase orders, delivery schedules, and basic contractual requirements.
• Strong organizational skills, with the ability to manage multiple orders, deadlines, and priorities simultaneously.
• Effective verbal and written communication skills for collaborating with internal cross‑functional teams and providing clear order updates.
• Problem‑solving mindset with the ability to research issues, identify root causes, and follow through on resolutions.
• Comfortable working in a fast‑paced environment with changing priorities.
• Proficiency with standard office software (Excel, Outlook, Word); ability to maintain tracking logs and performance summaries.
• Customer‑service orientation and a commitment to supporting on‑time and accurate order fulfillment.
• Ability to escalate appropriately and recognize when an issue requires Program Manager intervention.

Key Competencies:

• Customer Focus: Ability to understand customer expectations and support timely, accurate fulfillment of orders.
• Attention to Detail: Ensures precision in order entry, tracking, and documentation with minimal errors.
• Communication: Clear, professional verbal and written communication; able to relay order information across multiple internal teams.
• Collaboration: Works effectively with Program Management, Planning, Operations, and Shipping to troubleshoot and resolve issues.
• Problem‑Solving: Quickly identify discrepancies, researches root causes, and proposes practical solutions.
• Time Management: Manages multiple concurrent tasks, deadlines, and priorities in a dynamic environment.
• Adaptability: Adjusts to changing customer requirements, evolving schedules, and unexpected order issues.
• Systems Proficiency: Comfortable navigating ERP systems, order platforms, and spreadsheets to maintain accurate and up‑to‑date information.
• Accountability: Takes ownership of order accuracy, follow‑through, and escalation when commitments are at risk.
• Professional Judgment: Recognizes when issues exceed routine scope and require Program Manager involvement.

Physical Requirements:

• Ability to remain in a stationary position (sitting or standing) for extended periods when working at a computer.
• Ability to move throughout the production floor to observe workflow and communicate with production teams.
• Ability to occasionally lift or move materials, documents, or small components up to approximately 25 pounds.
• Ability to work safely in a manufacturing environment with noise, machine activity, and required PPE.
• Ability to communicate clearly in person, over the phone, and via electronic communication.
• Ability to review printed and digital documents with or without corrective lenses.
• Ability to perform fine-motor tasks such as handling documents and entering data.
• Ability to meet attendance and punctuality expectations required for coordinating production schedules.

The physical requirements described here are representative of those that must be met to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.  

Team oriented company with top paying wages and benefits in the valley in regards to the Aerospace Industry. To qualify for consideration, all candidates must be able to work 40+ hours per week in a fast paced, high-demand, quality environment. All candidates must also have sufficient verbal and written communication skills as well as good problem solving skills.

CMI Group is equal opportunity employer providing competitive wages and benefits. Medical, dental, vision, disability and life insurance available. 401(k) with company match.

CMI Group is a federal subcontractor and maintains a drug-free workplace in accordance with the Federal Drug-Free Workplace Act of 1988 and Arizona Revised Statutes § 23-493. All offers of employment are contingent upon the successful completion of a pre-employment drug screening.

This is an equal opportunity employer and will not discriminate against any employee or applicant due to age, race, disability, veteran status, religion, sexual orientation, gender or any other protected classification. VEVRAA federal subcontractor. This company provides provide equal employment opportunities to applicants without regard to race, color, religion, gender, age, national origin, or disabilities in compliance with federal and state laws including:

• The Civil Rights Act of 1964 as Amended
• Age Discrimination Act of 1967 as Amended
• Rehabilitation Act of 1973
• Vietnam Era Veterans Readjustment Act of 1974
• Americans with Disabilities Act Amendment Act of 2009 (ADAAA)
• The Wagner-Peyser Act as Amended.
• The Workforce Innovation and Opportunity Act
• Fair Credit Reporting Act, 15 U.S.C. 1681 et seq