Remote HR Generalist (Remote - Orlando, FL)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.
Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
About The Role The HR Generalist will assist the VP, Human Resources with managing the day-to-day operations of the Human Resource (HR) department including recruitment, compliance, training, benefits, onboarding and offboarding, performance management, record management, leave, and policy administration. The HR Generalist serves as a trusted resource for employees, supports managers with guidance and best practices, and helps ensure HR programs, policies, and processes scale effectively as the company grows. This position reports directly to the VP, Human Resources.
This position is full-time and Candidates must be located in the Greater Orlando area. While primarily a remote role, candidates are expected to meet in-person with the HR Team in a central location on an as-needed basis. Candidates may be required to travel and there may also be an expectation in the future for hybrid work in a local office.
About You You bring 3+ years of hands-on HR experience and thrive in environments where you can flex across recruiting, onboarding, compliance, employee engagement, and day-to-day HR operations.

You are detail-oriented, organized, and proactive, with the ability to manage multiple priorities while maintaining accuracy, confidentiality, and follow-through.

You’re a resourceful problem-solver who communicates clearly, builds trust across teams, and supports employees and managers with empathy, professionalism, and sound judgment.

You’re energized by supporting employees and managers through the full employee lifecycle, and you approach interactions with empathy and professionalism.

You approach HR with both a service and systems mindset, focused on individual experience and scalable processes.

What Youll Do Assist with administering and executing human resource programs for the entire employee lifecycle including, but not limited to talent acquisition, onboarding and offboarding, benefits, and leave; performance and talent management; productivity, recognition, wellness and morale, occupational health and safety, and training and development.

Help develop and implement policies, processes, training, initiatives, and surveys to support the organizations human resource compliance needs.

Help lead the onboarding experience, including coordinating preboarding activities, facilitating new hire orientations, and ensuring a smooth and welcoming transition for new employees.

Support employee engagement efforts through the planning and execution of various remote, hybrid, and in-person activities.

Help handle administrative tasks for preboarding, onboarding, orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.

Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the VP, Human Resources.

Utilize the organization’s HRIS and personnel records to track employment-related items for employees.

Support recruiting activities by screening candidates and developing and executing best practices for talent acquisition.

Help design and implement programs to track all compliance and legal requirements of an international business.

Assist the VP, Human Resources with navigating change, developing solutions, and tailoring HR programs to support employee engagement and retention.

Develop strong partnerships with all employees across the business.

Maintain compliance with UK law, as well as US federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance.

Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
What Youll Bring Minimum Requirements Bachelor’s degree in Human Resources, Business Management, Business Administration, or related field required.

At least 3 years of progressive HR experience, ideally in a small to mid-size growth-oriented business.

Experience working across various HR disciplines including recruitment compliance, training, benefits, onboarding and offboarding, record management, leave, and policy administration.

SHRM-CP or SHRM-SCP (or equivalent) highly preferred.

Strong knowledge of general human resources policies, procedures, and employment laws.

Excellent record-keeping and documentation skills.

Ability to execute across a broad range of HR responsibilities with a focus on quality, creativity, and follow-through.

Proficiency with, or the ability to quickly learn, the organization’s HRIS and talent management systems.

Ability to work effectively under pressure and meet tight deadlines.

Strong HR administration and people management skills.

Essential Skills Strong oral and written communication skills.

Ability to work independently while managing multiple projects and deadlines.

Strong analytical skills with a high level of attention to detail.

Excellent organizational, conflict management, and time management skills.

Ability to think critically and apply sound judgment.

Proven ability to handle sensitive and confidential information with discretion and professionalism.

Adaptability to the evolving needs of the organization and its employees.

Demonstrated integrity and professionalism in all interactions.

Highly effective problem-solving skills.

Ability to build trust and foster open, collaborative relationships with colleagues.

Tools You’ll Use Rippling

Teamtailor

Lattice

Slack

Microsoft Office

Google Suite

What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.
How We Work R adical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.
E mbrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.
S eek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.
E mpathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.
T ransform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.
Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.
We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.
What We Offer Base annual salary range of $55,000 to $70,000, commensurate with experience

Eligibility for annual bonus based on performance and company success

100% paid medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)

Company-paid life insurance

Traditional and Roth 401k plans

Paid parental leave

Learning & development opportunities with company reimbursement for eligible educational expenses

Working abroad opportunities

Volunteer days off

Flexible scheduling

Up to $300 reimbursement for initial equipment to set up hybrid work environment

Generous PTO and holiday schedule

Remote work environment

California Applicants: CCPA/CPRA Notice
Right to Work Poster
Notice of E-verify Participation
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing View email address on click.appcast.io .