Onboarding Specialist

Injury Bridge is a rapidly growing virtual care company that operates at the intersection of patient care and the personal injury ecosystem. We partner with healthcare providers and law firms nationwide to improve access to care and deliver better outcomes for patients throughout the recovery journey. Our approach connects key stakeholders through coordinated services, rapid access to care, and consistent documentation, helping streamline processes and create a better experience for both patients and partners. We are a results-driven, collaborative organization that values accountability, execution, and continuous growth. The Role We are seeking an Onboarding Specialist to be the first point of contact for our law firm partners once they sign with Injury Bridge. You will take the handoff from our Business Development Managers and guide each new firm from signed agreement to fully active account: portal set up, team trained, and first patients referred. This role is ideal for someone who is part trainer, part project manager, and part relationship builder. You will run onboarding sessions with firm attorneys and staff, learn how every department works so you can answer questions with confidence, and stay with each account until it is up and running across our full suite of services. Key Responsibilities: Own the handoff from sales to onboarding, partnering with Business Development Managers so every new firm has a smooth transition Schedule and lead onboarding calls and training sessions, often with multiple attorneys and staff, showing firms how to use our portal and access our services Set up and configure each firm's portal so it is ready to use before their onboarding call Introduce new firms to our full suite of products and services so they are activated across the scorecard, not just one offering Shadow each internal department to understand our processes end to end and answer firm questions accurately and confidently Provide follow-up support after the first call until each account is fully active and referring patients Track onboarding status, activity, and notes in HubSpot Spot recurring questions or friction points and share feedback to improve the onboarding process and materials What success looks like: First 30–60–90 days: shadowed every department, running onboarding calls on your own, and HubSpot current for every account you own. Speed to activation: new firms move from signed to fully set up and referring within a consistent, predictable timeframe. Full-scorecard adoption: firms you onboard are using all of our products, not just one. Seamless handoffs: sales reps trust you with their new firms, and nothing falls through the cracks between teams. Strong first impressions: firms come out of onboarding confident in the portal, and early support questions decline over time. What We’re Looking For: 2+ years of experience in client onboarding, implementation, account management, or customer success Experience in personal injury, legal services, or healthcare is strongly preferred Confident presenter who can lead engaging, informative sessions for groups, virtually or in person Comfortable learning and teaching software platforms; CRM experience (HubSpot preferred) Highly organized, able to manage many accounts at different stages at once Strong written and verbal communication skills with a service-first mindset Self-motivated and accountable, with the ability to work independently and cross-functionally What We Offer: Competitive base salary plus a performance bonus Opportunity to join a high-growth company with strong market momentum Supportive, team-oriented culture Cross-departmental learning and career development and advancement opportunities #J-18808-Ljbffr Injury Bridge