Centralized Scheduling Specialist - full time/ 40 hours

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Performs a variety of computer entry and clerical tasks to schedule and register patients for procedures to be performed at designated hospital and affiliated service areas. Explains and reinforces pertinent hospital policies and procedure instructions to customers. Compiles, organizes and summarizes patient information for reports and distributes those reports to all appropriate departments. Problem solves issues that arise pertaining to the scheduling and registration processes. Acts as a resource for information regarding the scheduling process.

Essential Job Functions and Responsibilities:

Schedules Procedures.

• Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor.
• Accurately and efficiently schedules procedures for all designated hospital affiliated services.
• Accurately evaluates the given diagnosis/clinical history for appropriateness as it relates to the procedure being booked.
• Effectively utilizes the current computer scheduling software to the full extend of its capabilities within the confines of specified security clearance.
• Follows all established regulations and practices concerning the scheduling of procedures within each designated service area.
• Independently resolves patient or scheduling issues by conferring with department heads or staff from all designated hospital affiliated service areas. Refers the more complicated issues to immediate supervisor.
• Must be willing to float to other departments as needed.

Maintains required documentation.

• Regularly reviews patient records and corrects as necessary to ensure current, accurate and complete information.
• Appropriately documents scheduled procedures, cancellations and "no show" appointments.
• Processes and communicates a variety of pre-registration and admission information to the designated hospital affiliated service areas.
• Updates and maintains all required records, reports, statistics, paperwork and related materials.
• Assists with data collection, statistical summaries or special studies upon request using information from computers or other sources.

Performs related duties.

• Responds to customer's questions or concerns, referring to appropriate resources as necessary.
• Maintains a clean and orderly work area, including office equipment.
• Reports defective equipment promptly to supervisor.
• Serves as preceptor for new employees and assists Education Department with orientation as directed.

Maintains responsibility for professional growth and development.

• Regularly evaluates areas of strength and weakness.
• Seeks opportunities for own professional growth and development.
• Shows progress towards achievement of professional/educational growth.
• Attends mandatory and non-mandatory inservice education.
• Keeps abreast of changes in areas of expertise (i.e. insurance updates).

Educational / Minimum Requirements:

High School Diploma; Associate's Degree preferred.

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Superior telephone and customer service skills. Excellent organizational skills. Problem solving abilities. Typing skills at a minimum of 30 wpm. Solid working knowledge of medical terminology.

Physical Requirements:

Prolonged sitting. Prolonged hand/eye use while performing data entry.

Work Environment:

Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

Cognitive Requirements:

Excellent written and oral communication skills. Literate in English. Good clerical skills. Excellent organizational skills with ability to follow written and verbal directions with multiple steps. Ability to effectively handle multiple phone lines simultaneously.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.