Desktop Support Analyst

Desktop Support Analyst

The Desktop Analyst will be responsible for all organization hardware and software support, along with desktop and peripheral deployments within the organization. This team member will be responsible for managing an annual refresh cycle, including but not limited to ordering hardware, scheduling deployments and communication and follow-up with the end users. This team member will also be responsible for hardware deployments to new users, which will include basic training of True's systems and best practices. This team member will also provide overflow support to the IT Help Desk as necessary.

Essential Duties and Responsibilities (Includes but not limited to):

• Purchase new hardware based on standards defined by the Technology Solutions team.
• Maintain asset inventory in IT systems such as SCCM, ServiceDesk, Jamf and Active Directory.
• Image and deploy workstations using tools like SCCM and Bomgar.
• Maintain company and department standards documents.
• Log and maintain end user hardware refresh project tasks.
• Log and maintain incident tickets in ServiceDesk ticketing software.
• Field incoming support requests from end users via ticketing system or telephone in a courteous manner.
• Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user accounts, etc.
• Answer hardware and software general usage questions.
• Regular and reliable attendance in the office is required.
• This position requires work to be performed on-site at our corporate office and provides for one day work from home each week.

Qualifications

• High School Diploma or GED required.
• Associates degree or higher preferred, but not required.
• Two or more years related experience required.
• Experience with standard computer hardware, such as desktops, laptops, mobile devices, Raspberry Pi devices and peripherals preferred.
• Experience with desktop operating systems such as Windows 7, Windows 10 and Macintosh OSX preferred.
• Experience with Microsoft Office products such as Word, Excel, PowerPoint, Outlook and Teams preferred.
• Exceptional interpersonal skills, with a focus on building customer rapport.
• Strong written and oral communication skills.
• Strong documentation skills.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.