Technical Account Manager

Pittsburgh, PA

Full time

R14492

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Our BRAVE Core Values:

B old in how we dream and innovate

R esponsive to feedback, challenges and opportunities

A ccountable for results and best in class outcomes

V isionary in future focused problem-solving

E xceptional in execution and impact

The Role

This is a strategic customer outcomes role that operates at the intersection of cybersecurity expertise and executive business advisory. The Technical Account Manager serves as a Business Outcome Leader, Strategic Advisor, Consultant, Adoption & Value Architect, and Cyber Resiliency Coach for Proofpoint's most strategic customers. You will engage with a variety of stakeholders - including senior business leaders - translating security posture into business risk and regulatory exposure. This role demands the ability to drive measurable risk reduction, security maturity, and cyber resilience outcomes while building deep relationships that position Proofpoint as an indispensable strategic partner.

Your day-to-day

• Lead strategic engagements withcustomerstakeholders, articulating security outcomes in terms of business risk and regulatory exposure.

• Develop and deliverpresentations that incorporate risk narratives, industry benchmarks, and outcome-based reporting todemonstratemeasurable value realization.

• Architect and drive customer adoption and value realization strategies.

• Coach customers on security strategieswith Proofpoint solutions, emphasizing speed to detect,contain, and recover from threats.

• Collaborate cross-functionallywith Professional Services, Technical Support, Sales Engineering, and Account Management to orchestrate holistic customer outcomes.

• Use independent judgementtoinform strategic recommendationsand implement solutions for complex problems.

What You Bring to the Team

• 3+ years of experience in cybersecurity, customer success, technical consulting, or strategic advisory roles withdemonstratedexecutive-level engagement.

• Experience developing and delivering executive-level business reviews, risk narratives, and outcome-based reporting using industry benchmarks.

• Knowledge of the threat landscape including email security, cloud security, data loss prevention, identity protection, and insider threat management.

• Exceptional communication, presentation, and storytelling skills.

• Strategic thinking and consultative approach with the ability to develop long-term customer roadmaps aligned to businessobjectives.

• Project management capabilities with experience driving complex, cross-functional initiatives to completion.

• Knowledge of email authentication (DMARC, SPF, DKIM), cloud securityarchitecture, and enterprise security operations is a plus.

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io .

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.

This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.