Service Team Member

Position Overview Store - NYC-STATEN ISLAND/MALL, NY Responsibilities Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in truck unloading, stocking, and planogram (POG) processes Complete merchandise recovery and maintenance, including return/go‑back processes and general store recovery to ensure a well‑merchandised, in‑stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members Be cross‑trained in custom framing selling and production Other Duties Other duties as assigned Preferred Experience Retail and/or customer service experience preferred Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process to determine if a reasonable accommodation is available. Work Environment Public retail store setting; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled; some outdoor work may be required to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press Work hours include nights, weekends, and early mornings Employment Requirements Minimum age 16 years or older Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job Compensation Total Base Pay Range: $17.00 - $20.00 Equal Opportunity Employer Michaels is an Equal Opportunity Employer. It is designed to serve all team members and customers, encouraging innovation and collaboration. Michaels is committed to the full inclusion of all qualified individuals. According to the EEOC, individuals with disabilities will be provided reasonable accommodations. If accommodation is required to participate fully in the job application, interview, or job performance, contact Customer Care at 1-800-642-4235 (1800-MICHAEL). #J-18808-Ljbffr