Renewals Specialist

Customer Experience Renewal SpecialistThe new Customer Experience Renewal Specialist role is a highly transparent, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.You will be accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring solid understanding of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.This role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.Your Impact:In this role, you will analyze the customer environment, industry, market impact, and Cisco's footprint, while implementing policies to ensure forecasting, data quality, and accuracy. You'll build an understanding of customer and partner procurement processes and gain experience with CRM tools such as Salesforce.com (SFDC). As you develop basic consultative selling skills, you will enjoy implementing win-back strategies for inactive customers. If you seek hands-on involvement in crafting the strategic direction of Cisco and improving Customer Experience, we have an opportunity for you.Minimum Qualification:Bachelor's Degree or equivalent experience5+ years of experience in Developing end-to-end renewals cycle, including up-sells and closing timely contracts for assigned accounts OR 5+ years of experience in managing customer success motions and delivering collaboration customer experience outcomes for assigned accounts.Experience Sales/Business Development/Renewals hand-offs.Implement renewal contracts for products and services on small accounts with low complexity.Experience supporting Account Managers in negotiations to drive the integrity of the renewal portion of the agreement.Experience in supervising quote creation progress to mitigate contract closure risks.Preferred Qualifications:Excellent verbal (via telephone or video device) and written (via email and chat application) communications skillsA high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.Strong customer service, listening and presentation skillsPrevious experience working with Salesforce.com (SFDC)Experience in Sales or Sales Support including direct customer and partner experience and the ability to navigate internal, highly matrixed account teamsExperience driving customer relationships, pipeline, forecasts, and new prospects.