Front Desk Associate

Front Desk Associate

General Position Description

The Front Desk Associate greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.

Duties

• Greets and checks-in all members as they enter the gym.
• Greets and registers guests.
• Answers the phone using the correct greeting and assists callers as needed.
• Processes all transactions at the Point of Sale register
• Assists members with all inquiries
• Maintains a clean and orderly front desk/lobby area
• Ensures that front desk systems are followed such as proper Member Check-In, telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
• Projects a polished, professional image at all times
• Provides a superior level of customer service to members and guests
• Performs a variety of duties including filing paperwork, folding towels, doing walk-through's of the facility or any other duties as assigned

Required Skills

• Good communication skills
• Good customer service skills
• Be able to function effectively in a fast-paced environment
• Operate phone and standard office equipment effectively
• Basic recordkeeping skills

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold’s Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it’s roots- serious training, community and results. As the industry shifts, Gold’s Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!