Food & Beverage Manager

Job Description Job Description Property: Delta Hotels Matteson Chicago & Fairfield Inn & Suites Matteson Chicago Location: 500 Holiday Plaza Drive, Matteson, IL 60443 Position Summary Garnet Hotels is seeking a passionate, hands-on Food & Beverage Manager to lead daily Food & Beverage operations at our dual-brand Marriott property in Matteson, Illinois. This position oversees Applebee’s, hotel breakfast service, banquet functions, lounge operations, and other Food & Beverage outlets. The Food & Beverage Manager is responsible for delivering excellent guest experiences while maintaining Marriott, Applebee’s, and Garnet Hotels standards. This is an operations-focused position. The successful candidate must spend approximately 80% of scheduled working time actively leading outlet operations, coaching associates, engaging with guests, and monitoring service execution. Key Responsibilities Lead daily operations for Applebee’s, breakfast service, banquets, lounge service, and other Food & Beverage outlets. Maintain a visible leadership presence during peak meal and event periods. Ensure Marriott, Applebee’s, and Garnet Hotels standards are consistently followed. Conduct daily pre-shift meetings and provide ongoing coaching. Develop and conduct weekly service training for Food & Beverage associates. Recruit, train, coach, and develop supervisors and hourly associates. Monitor guest feedback, online reviews, and satisfaction scores. Handle guest concerns and implement service-recovery plans. Prepare schedules and manage labor according to business needs. Assist with inventory, purchasing, receiving, and cost control. Monitor food and beverage quality, waste, and profitability. Support banquet functions and special events. Ensure compliance with health, sanitation, food-safety, and liquor regulations. Promote a positive, respectful, and accountable work environment. Partner with hotel leadership to improve service and financial performance. Qualifications Minimum five years of Food & Beverage management experience, preferably in a hotel or full-service restaurant. Strong knowledge of restaurant, banquet, bar, and hotel Food & Beverage operations. Proven experience leading, coaching, and developing teams. Experience with scheduling, labor management, inventory, purchasing, and cost control. Strong guest-service, communication, and conflict-resolution skills. Excellent organizational and problem-solving abilities. ServSafe Food Manager certification or ability to obtain it upon hire. BASSET certification or ability to obtain it upon hire. Ability to work mornings, evenings, weekends, and holidays. Marriott experience is preferred. Applebee’s or casual-dining management experience is a plus. What We’re Looking For We are looking for a leader who enjoys being in the operation—not behind a desk. The ideal candidate leads by example, develops associates, engages with guests, and maintains high service standards across every outlet. Benefits Marriott hotel travel discounts, subject to eligibility Career-development and advancement opportunities Supportive leadership team Collaborative and service-focused work environment Opportunity to help launch and develop a premier dual-brand property Equal Employment Opportunity Delta Hotels Matteson Chicago and Fairfield Inn & Suites Matteson Chicago, managed by Garnet Hotels, are Equal Opportunity Employers. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.