Revenue Agent 2 (in-training) - Kent

The Department of Revenue's (DOR) Compliance Division is looking for two individuals to fill a Revenue Agent 2 (RA2) in‑training vacancy in Kent, WA. Application screening may begin as early as June 24, 2026; the hiring decision will be made at any time after. The role offers a generous benefits package that includes defined benefit retirement plans, health, dental and vision coverage, deferred compensation plans, and eligibility for student loan forgiveness. In‑Training Program Overview During the first 18 months, you will receive hands‑on training in the office, with the possibility of telework. The program focuses on developing communication skills, negotiation techniques, and investigative methods to resolve revenue collection activities. Successful completion of the in‑training plan leads to advancement to a full RA2 position. Responsibilities Investigates and locates delinquent taxpayers using database searches, the internet, and third‑party resources. Takes collection action against non‑compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates. Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences. Continuously records contact histories and taxpayer information throughout the entire process on appropriate agency systems. Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate. Qualifications The required qualifications include strong communication skills, analytical abilities, knowledge of laws and regulations, interviewing and negotiation skills, attention to detail, and interpersonal skills. The ideal candidate will possess the following abilities: Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset, or uncooperative on their filing requirements, payment obligations, and departmental processes, with a strong emphasis on effective professional telephone communication. Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options—supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data. Progressive experience using investigative research tools, online databases, and third‑party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses. Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements. Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed , including the ability to ask direct, logically ordered questions and document findings accurately. Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required. Demonstrated ability to work independently under general supervision while organizing and prioritizing a high‑volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions. Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback. Demonstrated ability to operate effectively in both office and field environments , including the ability to conduct in‑person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods. Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast‑paced compliance environment. Preferred Qualifications Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field. One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or another directly related field. Equal Opportunity Statement The Department of Revenue is a proud equal‑opportunity employer. We embrace diversity and offer an inclusive culture for people with disabilities, as well as members of all protected groups and statuses. All qualified applicants are encouraged to apply. #J-18808-Ljbffr State of Washington