Order to Cash Specialist - Collections

Order To Cash Specialist - Collections

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight One Customer at a Time." Guided by our valuesOwn It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform DevelopU with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking an Order to Cash Specialist, Collections, to support internal stakeholders and our Order to Cash team as a subject matter expert for processes related to Collection Management, Invalid Deductions and Customer Payment Trends/Risk. This role may be responsible for collections activity, researching and obtaining support for invoice deductions or over payments, analysis, and reporting. This position provides a solid opportunity for an individual looking to grow within the Company.

You'll add value to this role by performing various functions including, but not limited to:

• Account management to ensure timely receipt of payment including customer collection activity.
• Communicate with internal TreeHouse stakeholders on customer issues payment trends and risk
• Effectively manage research requests from stakeholders.
• Recommend a plan of action to minimize/eliminate reoccurrence of late payment behavior to appropriate team members.
• Effectively communicate with our customers regarding payment errors and repayment requests for invalid deductions.
• Obtain supporting documentation from our customers for overpayments and deductions
• Responsible for researching and resolving all types of deductions in accordance with established policy and authorization limits.
• Prepare and support ad hoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Important Details:

• This is a full-time, hybrid role based in De Pere, WI operating on first shift.
• The anticipated compensation for this position ranges from $19.71 $36.54 USD per hour. This is the lowest to highest pay we in good faith believe we would pay for this role at the time of this posting. An employee's position within the pay range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award or bonus.

You'll fit right in if you have:

• Associate degree in Accounting, Business, or related field preferred; equivalent combination of education and experience will be considered.
• Minimum of one year of experience in an order to cash, accounts receivable, or collections role preferred.
• Strong analytical, problem-solving, and organizational skills with a high level of attention to detail and accuracy.
• Ability to work independently and collaboratively while managing multiple priorities, adapting to change, and driving results in a fast-paced environment.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.
• Strong written and verbal communication skills with the ability to interact effectively with internal and external stakeholders.
• Proficiency in Microsoft Office is required.

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact View email address on click.appcast.io