Lounge Club Attendant

Lounge Attendant

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Lounge Attendant is responsible for providing exceptional customer service to airline lounge guests by ensuring the lounge remains clean, organized, comfortable, and fully stocked. This role creates a welcoming environment for travelers by assisting with guest needs, maintaining food and beverage stations, monitoring lounge amenities, and ensuring compliance with health, safety, and airline service standards.

What You Will Be Doing

• Greet guests in a professional, friendly, and courteous manner
• Verify guest access credentials when required
• Maintain a clean, organized, and welcoming lounge environment throughout each shift
• Monitor and replenish food, beverages, snacks, coffee stations, and supplies
• Remove used dishes, glassware, and trash from guest seating areas promptly
• Clean tables, countertops, buffet stations, beverage machines, and other high-touch surfaces
• Restock paper products, utensils, condiments, and lounge amenities
• Monitor lounge capacity and report overcrowding or operational concerns to management
• Respond promptly to guest requests and resolve service issues professionally
• Assist guests with general airport or airline information when appropriate
• Coordinate with catering and kitchen staff to ensure food displays remain fresh and presentable
• Conduct routine inspections of lounge facilities, including restrooms, seating areas, and business centers
• Report maintenance, safety, or equipment issues immediately
• Follow all food safety, sanitation, and health regulations
• Maintain compliance with airport security procedures and airline service standards
• Support special events, VIP guests, and airline service initiatives as assigned
• Perform other duties as assigned by management
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety, and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety, and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For:

• Must be 18 years of age or older
• HS Diploma or GED
• Some experience in hospitality, customer service, food service, hotels, restaurants, or airport operations
• Basic computer proficiency and ability to learn airline reservation and departure control systems
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required
• Excellent verbal and written communication skills
• Strong customer service orientation with a positive attitude
• Ability to work independently and as part of a team
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Must successfully complete all required airport background checks and security requirements
• Treat all information as confidential
• Outstanding customer service and hospitality skills
• Strong organizational and time management abilities
• Attention to cleanliness and detail
• Ability to remain calm under pressure
• Problem-solving and conflict resolution skills
• Dependable, punctual, and flexible with scheduling
• Ability to communicate effectively with guests and coworkers from diverse backgrounds
• Stand and walk for extended periods (up to 810 hours)
• Frequently bend, stoop, kneel, and reach
• Lift, carry, push, and pull up to 30 pounds
• Push service carts and supply carts throughout the lounge
• Perform repetitive cleaning and stocking tasks
• Work in a climate-controlled indoor environment with moderate noise levels
• Fast-paced, customer-focused environment
• Requires flexibility to work mornings, evenings, weekends, holidays, and overtime as needed
• Must adhere to all airport security, airline, safety, and customer service standards

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!