Field Service Engineer

$25 per hour

Felder Group USA

Job Description

Field Service Technician – Industrial Woodworking Machinery
Company: Felder Group USA
Location: New Castle, DE
Schedule: Full-time | Monday–Friday (occasional weekends as needed) | 8:00 AM–5:00 PM (field hours may vary)
Work Type: In-office and field-based Compensation
Hourly pay starting at $25/hr , with higher compensation available based on experience and technical background.
Additional earning potential through:

Overtime opportunities
Per diem for field assignments
Performance incentives
Paid travel time at full hourly rate

About the Role
Felder Group USA is seeking a Field Service Technician to install, troubleshoot, and repair industrial woodworking machinery across the greater Delaware area and surrounding regions.
This role combines mechanical and electrical troubleshooting with independent field service work and customer-facing technical support. Technicians work both in the field and at the local facility supporting service operations, machine demonstrations, and equipment preparation.

Technicians work closely with Service Planners who coordinate scheduling, travel, and logistics. About Felder Group USA
Felder Group USA is a leader in high-precision woodworking machinery, providing industry-leading equipment and technical support to customers across North America.
Our Service Team ensures customers receive timely, expert support for installation, maintenance, troubleshooting, and repair. Key Responsibilities
Field Service

Install, troubleshoot, and repair industrial woodworking machinery at customer sites (residential and commercial)
Diagnose mechanical, electrical, and operational machine issues independently
Document service work, parts usage, and findings accurately and promptly
Communicate service needs, parts requirements, and job status to customers and internal teams
Recommend appropriate spare parts and service solutions as needed
Participate in trade shows and customer-facing technical events

In-Office & Technical Support

Provide technical support via phone, email, and video
Support machine demonstrations with sales representatives
Assist with showroom and warehouse setup, machine preparation, and equipment service
Support general organization and upkeep of shop and showroom areas
Coordinate with Service Planners regarding scheduling, travel, and service assignments

Qualifications
Required

Experience in field service, mechanical repair, electrical systems, or technical support
Strong troubleshooting and diagnostic skills
Ability to work independently in field environments
Excellent communication skills (verbal and written)
Basic computer proficiency (email, Microsoft Office, service systems)
Valid driver’s license
Ability to lift 50 lbs and work in physical environments
Willingness to travel and stay overnight when required

Preferred

Experience with woodworking machinery, CNC equipment, or industrial machinery service
Familiarity with service ticketing or helpdesk systems
Experience recommending or selling replacement parts
Electro-mechanical or industrial maintenance background

Benefits & Equipment

Health, dental, and vision insurance
Retirement plan
Paid vacation, sick time, and holidays
Paid training (domestic and international opportunities)
Company-provided tools, laptop, and cell phone
Company vehicle for local assignments
Per diem for field assignments
Paid travel time at full hourly rate
Overtime opportunities

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Vacancy posted 24 days ago

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