Greeter

Job Description

Job Description

Position Summary:

The Greeter is responsible for welcoming all patients, guests, vendors, staff and any other individual to our facility and directing them to the appropriate area of the building. The Greeter is both the first and the last visible point of contact Florida Orthopaedic Institute has with its patients requiring excellent customer service skills.

Qualifications:

Completion of a High School degree, experience in a medical office setting with the ability to work in a fast-paced environment, organized and multi-tasked.

Key Responsibilities:

• To prepare and obtain reports and documents which are essential in performing the job function of the Greeter.
• Formally and professionally, welcome all patients, guests, vendors, staff and any other individuals to our facility.
• Ensure Vendors sign-in on the Vendor log sheet.
• Ensure any Vendor that needs a badge to access secure areas are permitted and logged into the Assigned badge logbook.
• Receive deliveries/ mail and route to recipients per policy.
• Assist patients in obtaining their requested medical records and/or films by directing them to complete the appropriate form or by directing them to the proper extension using the lobby phone.
• Assist patients with general questions and direct them to the appropriate Department or personnel to handle.
• Contact a Clinic Supervisor or Satellite Manager if a patient is complaining or upset.
• Maintain, organize and tidy the reception area.
• Assist other departments when needed with extra work.
• All other duties as assigned.

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.

• Excellent job security and stability, to promote an optimal work life balance.

• Be part of this dynamic and growing high level Front Desk team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.