Program Assistant I

Program Assistant ISouth Dakota State University Facilities & Services is in search of a customer-focused and highly organized professional to serve as a key resource for the Custodial Services department. In this collaborative role, you will build strong campus partnerships, coordinate hiring and onboarding efforts, support daily operations, and help ensure exceptional service across the university. If you enjoy connecting with people, solving problems, and making a meaningful impact on both employees and customers, we invite you to join our team. This position is located in Brookings, South Dakota. Must be authorized to work in the U.S. Sponsorship is not available for this position.Job Responsibilities:Provides high-level customer service, administrative, and operational support for the SDSU Facilities & Services Custodial Services department.Serves as a central point of contact for campus customers, ensuring service requests and concerns are addressed promptly and effectively.Partners closely with Custodial Services leadership to coordinate departmental priorities, support daily operations, and maintain strong customer relationships.This position also oversees equipment coordination, assists with departmental planning, and supports recruitment and onboarding efforts by partnering with Human Resources and hiring staff throughout the hiring process.Success in this role requires exceptional communication, organization, attention to detail, and a strong commitment to customer service and employee support.Benefits:SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university's guidelines.Knowledge, Skills & Abilities:Knowledge of:Customer service practicesMicrosoft Office Suite (Outlook, Word and Excel)Work order management systemsSkill & Ability to:Strong verbal and written communication skillsWork effectively with employees, customers, vendors, and University leadershipOrganize and manage multiple priorities, projects, and deadlinesLead, train, and support employees while addressing performance and operational issuesEvaluate problems, make sound decisions, and develop practical solutionsUse computer systems, databases, and business software to track information and generate reportsWork independently, collaborate with others, and adapt to changing operational needsRequired License:Valid driver's licenseApplication Procedures:SDState accepts applications through an on-line employment site. To apply, visit: search by the position title, view the job announcement, and click on "apply for this job." This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted.Any offer of employment is contingent on the university's verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University's Drug and Alcohol Testing Policy 4:14.