Operations Manager

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.” We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary Responsible for day‑to‑day safe and efficient operation of into‑plane and GSE fueling operations including activity scheduling, manpower planning, fuel quality audits, budgeting/forecasting, and performance management. The incumbent is also responsible for ensuring that customer service standards are met and contract services are performed. The expected pay rate is $90,000 - $100,000/yr. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays. Your activities Actively (through subordinate staff members) maintain a safe and efficient operation to effect operational efficiency and economy. Accountable for ensuring customer standards are met and contract services are performed. Ensures that company safety and health policies are enforced. Ensures that FAA, TSA, IATA, ATA, U.S. Customs, airport authority and Company rules and regulations are complied with. Ensures compliance with ATA 103 Fuel Quality Control Specification, NFPA 407 and FAR Part 139.321. Through subordinate staff members monitors time and attendance tracking, and manages staff to reduce dependence on overtime. Liaise regularly with all customers, airport authority and governmental agency representatives. Coach/counsel, discipline employees who violate company policy. Confers with branch administrative personnel and reviews activity, operating and sales reports to determine adequacy of services or determines changes as required. Achieve location, employee and aircraft incident/accident KPIs. Achieve location on‑time performance KPIs. Achieve location financial performance KPIs. Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage. Your profile College Level Degree preferred. Minimum of eight years into‑plane experience, with five years in a management role required. Must have strong organizational skills, detail‑oriented. Ability to read, analyze and interpret general business periodicals, technical or operating procedures or government regulations, documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to solve practical problems and deal with a variety of abstract and concrete variables. Have a valid driver’s license. Excellent oral and written communication skills. Thorough knowledge and work experience with Windows Office programs including Word, Excel, PowerPoint. What We Offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! #J-18808-Ljbffr