Medical Interpreter II

Requisition #:668277 Location:Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701 Category:Support Services (Services/Trades) Schedule:Day Shift Employment Type:Full Time Position Summary Under the direction of the Operations Supervisor, the Medical Interpreter II serves as a medical interpreter for Limited English Proficiency (LEP) patients, family members and health care providers in the consecutive and simultaneous modes. This role relays medical information between speakers of two different languages in compliance with all hospital policies and procedures, particularly relating to patient confidentiality, informed consent, and the Code of Ethics. Incumbent is responsible for recording all interactions and maintaining appropriate documentation while maximizing customer satisfaction. This position also supports the operations of the department, completes special projects, leads activities to improve processes/ efficiencies, administers on-the-job training and mentors’ junior staff. Competencies Education A.A degree required, preferably in an area related to science or Human or Health Services. Equivalent work experience can be substituted at a 2:1 level. Knowledge Requires demonstrated proficiency (both oral and written) in English and the target language(s) at a level that ensures accurate and understandable interpretation. (Determined by an entry test coordinated by Language Services). Advanced knowledge of cultural standards and customs of the international region from which LEP community patients originate. Knowledge of medical terminology and anatomy required. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) required. Demonstrated commitment to Patient safety and excellent customer service practices. Required Skills/Abilities / Competencies High level of interpersonal and organizational skills is required to interact and interpret for LEP patients in delicate and sometimes high pressure and stressful situations. Ability to handle multiple tasks in fast-paced environment. Advanced Time management skills. Ability to make a judgment to resolve issues proactively. Machines, Tools, Equipment Utilize computer systems and other hospital software as needed. Familiarity with video conferencing and telephonic interpreting equipment preferred. Home Office Requirements High speed broadband internet access connection, and adequate power source Secure and private work area conducive to effectively work with no interruptions, and within HIPAA regulations. Budget Responsibility None Responsibility Ability to take direction and follow institutional guidelines and procedures. Ability to work as a committed team member in a culturally diverse environment by contributing in a positive, enthusiastic, engaged and collaborative manner. Work involves flexibility in terms o #J-18808-Ljbffr