Intake Specialist (Bilingual)

Job Description

Job Description

Benefits:

• Paid time off
• Bonus based on performance

Bilingual Intake Specialist (English/Spanish) Remote (LATAM)
Location: Latin America (Remote)

Schedule: MondayFriday, 8:00 AM 5:00 PM CST

Hours: Full-Time (40 hours/week)

Compensation: $6$10 USD/hour (based on experience) + performance-based bonuses

About the RoleWe are a U.S.-based personal injury law firm looking for a bilingual (English/Spanish) Intake Specialist to join our team.

This is a client-facing role where you will speak with people who have been injured or are going through difficult situations. Your job is to listen, show empathy, ask the right questions, and help qualified callers become clients.

This is not just a call center rolethis is a critical position that directly impacts the growth of our firm and the lives of our clients.

Success in this role is measured by your ability to convert qualified leads into signed clients while delivering an excellent client experience.

What Youll Do Answer inbound calls and make outbound follow-ups
Speak with potential clients with empathy and professionalism
Ask structured questions to evaluate case eligibility
Enter and manage data in our CRM
Send, explain, and guide clients through signing engagement agreements during calls
Collaborate with Intake Director to improve conversion rates and intake performance

Who You Are Fluent in English and Spanish (spoken and written)
Able to handle a high volume of calls while maintaining quality and attention to detail
Confident and comfortable on the phone
Naturally empathetic and a good listener
Able to follow systems while making smart decisions
Detail-oriented and organized
Reliable and responsive during work hours
Coachable and eager to learn

Requirements Strong English communication skills (you will be speaking with U.S. clients)
Quiet work environment
Reliable high-speed internet
Computer and headset suitable for calls
Experience in customer service, call center, or sales is a plus

What We Offer Fully remote position
Ongoing training and support
Opportunity for growth within the firm
Performance-based bonuses
A supportive and team-oriented culture

Application ProcessTo apply, please submit:

1. Resume (in English)
2. Short audio recording (1-2 minutes) answering this scenario: A caller was just in a car accident. Ask questions to determine if they may qualify as a client.
3. EF SET English test score of 50 or higher
4. Internet speed test screenshot

ImportantWe are looking for someone who can combine empathy, structure, and confidence on the phone. If you enjoy helping people and are motivated to perform, we want to hear from you.

This is a remote position.