Operations Manager

Job Description

Job Description

Operations Manager

Northline Roofing
Charlotte, NC | Full-Time

About Northline Roofing

Northline Roofing is a growing home services company based in Charlotte, NC. We are building an organization centered around great people, strong systems, exceptional service, and doing things the right way.

Our mission is simple: Faith is our foundation; service is our mission.

As we continue to grow, we're looking for an experienced Operations Manager to lead the day-to-day execution of our field and production operations.

About the Role

The Operations Manager is responsible for ensuring our projects move efficiently from sales handoff through completion and warranty.

You will oversee scheduling, subcontractors, Project Supervisors, Repair Technicians, safety, quality control, warranties, and overall field execution.

This is not a desk-only management position. We're looking for a hands-on leader who enjoys developing people, creating accountability, solving problems, and keeping a fast-moving operation organized.

The Operations Manager reports directly to the General Manager and works closely with our Sales, Administration, and Leadership teams.

Key Responsibilities

Production & Scheduling

• Own the production schedule from project handoff through completion
• Ensure projects are properly prepared before entering production
• Coordinate crews, materials, dumpsters, permits, and other project resources
• Maintain adequate production capacity
• Identify scheduling conflicts and operational bottlenecks before they become problems
• Improve project cycle times and overall production efficiency
• Ensure customers receive consistent communication throughout production

Team Leadership

• Lead and manage Project Supervisors and Repair Technicians
• Establish clear expectations and accountability
• Conduct regular jobsite visits and field inspections
• Coach and develop team members
• Ensure company processes and standards are consistently followed
• Build a culture of ownership, urgency, teamwork, and accountability

Subcontractor Management

• Recruit, onboard, manage, and evaluate subcontractor crews
• Maintain adequate subcontractor capacity as the company grows
• Build strong relationships with high-performing subcontractor partners
• Hold crews accountable for workmanship, cleanliness, safety, and professionalism
• Address performance or workmanship issues quickly and professionally

Quality Control & Safety

• Ensure completed projects meet Northline's quality standards
• Implement and enforce quality-control procedures
• Track callbacks, punch-list items, and workmanship issues
• Identify recurring issues and eliminate their root causes
• Maintain jobsite safety standards and accountability
• Conduct regular safety inspections
• Ensure employees and subcontractors follow company safety requirements

Warranties & Customer Resolution

• Oversee workmanship warranty claims and callbacks
• Ensure customer concerns are addressed quickly and professionally
• Coordinate repairs and corrective work
• Maintain accountability for outstanding warranty items
• Track recurring warranty issues and identify opportunities for operational improvement

Operational Performance

• Maintain and report operational KPIs and scorecards
• Participate in weekly leadership and operations meetings
• Identify and resolve operational bottlenecks
• Work with the General Manager to continuously improve SOPs, workflows, and systems
• Protect project margins by reducing waste, rework, unnecessary labor, and operational mistakes
• Help build scalable processes that support Northline's continued growth

What Success Looks Like

A successful Operations Manager creates an environment where:

• Projects start and finish when they're supposed to
• Teams know exactly what's expected of them
• Project Supervisors and field teams are held accountable
• Subcontractors consistently meet company standards
• Customers receive proactive communication
• Jobsites are clean, safe, and professional
• Quality issues are identified before they become customer problems
• Warranty issues are handled quickly
• Sales and Operations work effectively together
• Problems are solved at their root cause instead of repeatedly resurfacing

Ultimately, your job is to make our operation organized, accountable, efficient, and predictable.

Qualifications

We're looking for someone who:

• Has experience managing operations, production, or field teams in a home services, construction, or similar service-based business
• Has experience leading employees and/or subcontractors
• Is highly organized and comfortable managing multiple projects, crews, and priorities
• Has demonstrated the ability to hold people accountable and maintain high standards
• Is comfortable having difficult conversations when expectations aren't being met
• Has strong communication, leadership, and problem-solving skills
• Is comfortable using technology, CRMs, scheduling platforms, and operational scorecards
• Thinks in terms of systems and root causes rather than temporary fixes
• Takes ownership and acts proactively
• Thrives in a fast-paced, growing organization
• Enjoys developing people and building strong teams

Home services experience is preferred but not required. Roofing experience is not necessary.

We're more interested in finding a proven operator and people leader who knows how to manage moving pieces, create accountability, develop a team, and consistently execute at a high level.

Why Northline?

We're building more than a roofing company. We're building an organization where talented people can grow, take ownership, develop as leaders, and build meaningful careers.

Northline is growing, improving, and investing in the people and systems required for our next stage.

If you're energized by leading people, improving systems, solving problems, and creating accountability , we'd like to meet you.

Northline Roofing
Faith is our foundation; service is our mission.