Manager, Software Engineering (Tier-2) - Buyer Cloud- Onsite 2 Days in Chicago - FreeWheel

Job Summary The Manager, Software Engineering (Tier-2) leads the Buyer Cloud Tier-2 Engineering team and provides technical and operational leadership for the Buyer Cloud platform. This hands‑on leadership role is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and operational excellence of the platform. Core Responsibilities Lead and develop the Buyer Cloud Tier-2 Engineering team by providing technical leadership, coaching, mentoring, performance management, and career development. Own end-to-end operational support for the Buyer Cloud platform, ensuring platform reliability, operational readiness, and customer satisfaction. Partner closely with Engineering and Engineering Support teams to investigate complex production issues, drive root cause analysis (RCA), remediation planning, and long-term reliability improvements. Provide hands‑on technical leadership during major production incidents, customer escalations, and Live Events, coordinating cross‑functional teams to drive timely resolution and stakeholder communication. Collaborate with Client Services, Product, Engineering, and external partners to deliver scalable and reliable technical solutions. Drive operational excellence through continuous improvements in incident management, monitoring, automation, observability, and engineering support processes. Lead complex customer escalations and technical investigations across Buyer Cloud services. Build and prioritize automation initiatives that improve operational efficiency and reduce manual effort. Analyze operational metrics, incident trends, platform health, and customer issues to identify risks and drive continuous service improvements. Establish operational best practices, documentation standards, and knowledge‑sharing processes across the Tier‑2 organization. Participate in release planning, production readiness reviews, deployment validation, and post‑release monitoring. Participate in on‑call rotations and provide technical leadership during critical production incidents when required. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Preferred Technical Qualifications Strong coding, debugging, and troubleshooting skills in Go (Golang), Python, and/or Java. Experience developing, operating, and supporting distributed systems and cloud‑native backend services. Strong understanding of distributed architectures, microservices, APIs, and large‑scale production environments. Proficiency in SQL and database technologies. Experience supporting applications in AWS or OCI, including services such as EC2, VPC, S3, IAM, Route 53, and Lambda. Experience with automation, monitoring, observability, and incident management platforms. Familiarity with CI/CD and SDLC tools (Docker, Kubernetes, Jenkins, Git, Ansible). Strong Linux, networking, database, and infrastructure fundamentals. Experience leading complex technical troubleshooting, root cause analysis (RCA), and operational improvements. Demonstrated ability to balance hands‑on technical responsibilities with people management. Core Competencies/Behaviors Strong technical leadership with a hands‑on approach to solving complex production problems. Proven ability to lead, coach, mentor, and develop engineering teams. Strong customer‑first mindset with the ability to balance customer experience, business priorities, and technical excellence. Excellent communication and stakeholder management skills across Engineering, Product, Client Services, and leadership teams. Strong ownership with the ability to drive cross‑functional alignment and operational improvements. Analytical thinker with a focus on operational excellence, automation, and continuous improvement. Ability to make sound technical and operational decisions in high‑pressure production environments. Collaborative leader who builds strong partnerships across Engineering, Engineering Support, Product, Client Services, and Support teams. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Equal Employment Opportunity Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Salary Primary Location Pay Range: $137,369.30 - $206,053.95 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most non‑sales positions are eligible for a Bonus. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years #J-18808-Ljbffr Comcast