Operations Manager

Job TitleCompensation Amount: 28.00 USD HourlyJob SummaryAssist the General Manager in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. Oversee and operate all property operational activities. Assist in cultivating a team environment that provides excellent guest service while ensuring all staff members perform at a consistently high level.Job DescriptionEssential Functions:Oversee & monitor the operations of the property to include Marina Dock, Maintenance Shop, Grounds Areas, Retail Store, and Food & Beverage to ensure quality standards.Participate in all functions and activities regarding boat rentals, marina fuel dock operations, boat and raft maintenance to evaluate processes, procedures and staffing for "Best Practices" and efficiencies for improvementMaintain compliance with contract obligations or regulatory requirements as outlined in the concessions contract.Ensure all record keeping and reporting is kept accurate and currentAssist in recruiting, supervising, scheduling, disciplining, reviewing, and directing unit's staff at the direction of the General Manager. Train, coach & develop staff for peak performance and monitor staff developmentMaintain a safe environment including standards for maintenance of unit's equipment, food production and handling, housekeeping, and cash control. – Notify General Manager of all unusual events, circumstances, or other safety or quality control issuesPerform opening and closing procedures as directed. – Support Accounting Specialist with cash accountability and sales reporting.Maintain best practices to conform to Clean Marine program and ISO 14001, Association of Marina Industries, and Marine Recreation Association.Complies with all applicable government regulations. – Risk Management Plan, Environmental Management Plan, Stormwater Pollution Prevention PlanDevelops and maintains open communication and positive relationship with contractual business partners: National Park Service, Bureau of Reclamation, and outfitters.Schedules annual and quarterly maintenance and property inspectionsPurchases equipment and services from approved vendor.Assist General Manager with planning, developing, and maintaining unit's various budgetsEnsures guest service standards are met. Address complaints and resolve them according to GSI Hospitality StandardsAdditional duties as assignedSkill and Knowledge RequirementsTwo-year college degree (in management) preferredAt least two years in a managerial roleMust obtain a Valid Government-Issued State ID and liquor license within 30 daysHAZWOPER Certification or obtain certification within 90 daysQuagga Mussel Inspection Training or receive training within 90 daysWorking knowledge of marine repair services and orderingComputer proficiency with the ability to utilize MS Outlook, Word, and ExcelEffective verbal and written communication skillsProficient organization, problem-solving, prioritization skillsAccomplished interpersonal, administrative, leadership, skillsPhysical RequirementsRequired to live on property in company provided housing.Ability to sit, stand, or move about on foot to accomplish tasks for long periods of timeLift and/or carry items up to 50 lbs regularlyAbility to stand or sit for long periods of timePhysical presence at the job site is essential to perform job duties; Working From Home (WFH) is not available for this positionFounded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.