IT Intern

IT Intern (10-40 hours/week during school year) (Onsite in Grand Rapids, MI)

DornerWorks, located in Grand Rapids, is seeking a motivated IT Intern to join our Information Technology department. This role offers a valuable opportunity to gain hands-on experience across key areas of IT, including cybersecurity, systems management, networking, and compliance.

What you will be doing:

• Assisting internal users with technology-related issues.
• Conducting research to diagnose, explain, and resolve technical issues effectively.
• Communicating timely updates to users impacted by technical problems and following up with a post-resolution to ensure customer satisfaction.
• Setting up workstations and onboarding procedures for new users, ensuring smooth user experience.
• Supporting implementations and compliance efforts aligned with NIST 800-171r2 standards, contributing to Risk Management Framework (RMF) and Governance, Risk, and Compliance (GRC) initiatives.
• Assisting with Microsoft Azure GCCH implementations and support, gaining exposure to advanced cloud-based IT environments.
• Utilizing tracking software to analyze user systems and present actionable recommendations for improvements.
• Ensuring prompt and effective response times to user requests, while coordinating referrals to technical or service personnel as needed.
• Collaborating on system administration projects alongside the IT department to optimize organizational operations.

What we need from you:

• Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• GPA of 3.0 or higher.
• Basic knowledge of Windows and Linux desktop operating systems.
• Proficiency in installing and troubleshooting software and hardware needs.
• Familiarity with desktop networking, including wired and wireless systems.
• Ability to communicate technical concepts effectively to non-technical personnel.
• Strong teamwork skills and ability to prioritize tasks efficiently.
• Ability to independently follow through on assignments and complete tasks/projects with minimal supervision.
• Regularly required to stand or sit, with ability to move equipment as needed.
• Ability to work a minimum of 10 hours per week during the school year.
• Unrestricted right to work in the US without requiring sponsorship.
• Ability to operate a nerf gun and have some fun!

What we offer you:

• Competitive pay
• Relaxed and open office space; where we work AND have fun together!
• A collaborative team where you can learn from and work with other outstanding technical minds.
• A supportive environment where you can explore and gain hands-on experience in multiple areas of our IT department that aligns with your interests and career goals.

DornerWorks is an equal opportunity employer and participates in the E-Verify program. EEO/M/F/Disabled/Veteran.

As a contractor to the U.S. Department of Defense and producer of export-controlled technologies, DornerWorks is required to comply with all U.S. export control laws and regulations including but not limited to the International Traffic in Arms Regulations (ITAR). As a result, all employees of DornerWorks must be eligible to receive access to export-controlled materials.

To meet these requirements, all applicants must either:

• Be a “U.S. Person” under the export regulations, or
• Be eligible to receive an export license from the relevant U.S. government agency.

U.S. Persons under ITAR are:

• U.S. citizens or nationals,
• U.S. lawful, permanent residents (aka green card holders),

Non-U.S. persons who require access to export-controlled information will be required to obtain a license to access such technology from the applicable government agency as a condition of employment. This process will require documentation to verify an applicant’s eligibility to access export-controlled information.

DornerWorks believes a diverse workplace yields better ideas and outcomes and we are committed to promoting diversity of experience, perspectives, and capabilities. Each individual makes a unique contribution to our company. We recognize that diversity is critical to our success. DornerWorks proudly supports a culture of inclusion that encourages a work environment that honors diverse opinions. Employees can thrive here, and know their individual skills, abilities and viewpoints are honored.