Head of Risk Management - USAA Investment Services Company (ISCO)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

This Head of Risk Management will report directly to the Chief Risk Officer of USAA Life and will provide strategic leadership and independent oversight for risk management programs cross USAA Investment Services Company (ISCO) , a registered broker-dealer and investment adviser with the SEC and a member of FINRA. The executive in this position will ensure that business products, services, and processes are executed in accordance with regulatory requirements and internal policies, fostering a strong culture of compliance and risk awareness. By establishing and maintaining comprehensive governance frameworks, including policies, procedures, and controls, the executive in this position proactively identifies, assesses, measures, reports, and mitigates operational and compliance risks across ISCO. He or she will also provide second-line independent oversight, effective challenge, and guidance regarding business products, services, and processes in accordance with regulatory requirements and established risk appetite.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Plano, TX; San Antonio, TX; Charlotte, NC.

Relocation assistance is available for this position.

What You'll Do:

• Provides independent oversight of the organization's operational risk and compliance programs, ensuring alignment with enterprise objectives, risk appetite, and regulatory expectations.

• Accountable for developing, implementing, and maintaining risk and compliance frameworks, policies, procedures, and methodologies that enable the identification, assessment, monitoring, and mitigation of operational and compliance risks.

• Responsible for creating the risk and compliance short-term and long-term strategies for a segment of the company or a staff agency that influences business objectives and deliverables aligned to the Risk Governance framework.

• Leads the assessment and oversight of risk across business lines, including the facilitation of Risk and Control Self-Assessment (RCSA), gap analysis, issue management, and business stress testing activities.

• Establishes and reinforces the organization's Operational Risk Tolerance and Operational Risk Appetite Statements, ensuring effective communication and adherence across all business units.

• Serves as a trusted advisor to business and functional leaders, providing risk and compliance consultation for major initiatives, business planning, product development, and emerging issues.

• Oversees the identification, monitoring, and escalation of material operational and compliance risks, including breaches, trends, and mitigation efforts, ensuring appropriate governance and reporting structures are maintained.

• Directs and challenges frontline business units on the design and execution of risk mitigation strategies to ensure adherence to internal standards and regulatory requirements.

• Oversees and leads the analysis of new and existing laws and regulations, assessing their operational and business impact, and recommending appropriate actions to ensure compliance.

• Oversees the management of regulatory interactions, including examinations, information requests, and resolution of findings from federal and state regulatory agencies.

• Collaborates with key stakeholders to maintain a strong governance structure and ensure consistent interpretation and implementation of risk and compliance expectations.

• Builds and lead a high-performing risk and compliance team, overseeing recruitment, development, performance management, and succession planning to ensure effective coverage and continuity.

What You Have:

• Bachelors Degree OR 4 additional years of related experience beyond the minimum required (see bullet below) may be substituted in lieu of a degree.

• 10 years of progressive experience in operational risk management and compliance within large, regulated financial institutions to include demonstrated experience developing and implementing enterprise-wide operational risk and compliance programs that meet or exceed regulatory standards.

• 6 years of people leadership experience in building, managing and/or developing high-performing teams.

• Extensive experience in designing and executing compliance programs, including development and implementation of compliance policies and procedures, risk identification and control methodologies, oversight of regulatory examinations and responses and interaction with federal and state regulatory agencies.

• Extensive experience and in-depth knowledge of operational risk frameworks including risk governance; risk appetite; process, risk and control analysis; control effectiveness measurement; risk management coverage plan (monitoring, assessment, and testing).

• Demonstrated ability to influence at senior levels within an organization.

• Proven capability to communicate effectively across all Lines of Defense and build collaborative relationships.

• Strong written and oral communication skills, including the ability to communicate complex analyses to a non-technical audience.

• Strong problem-solving, critical thinking and analytical skills.

• Expert Knowledge of applicable laws, rules, regulations, and regulatory expectations.

What Sets You Apart:

• US military experience through military service or a military spouse / domestic partner.

• Extensive experience in investments compliance.

• Expert knowledge of SEC and other regulator expectations.

• Experience interpreting investment laws and regulations related to investments products and investments-related operations.

The salary range for this position is $195,230 to $351,410.

USAA does not provide visa sponsorship for this position. Please do not apply for this position if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.