Customer Service Representative

Job Title

Customer Service Representative

Job Description

As a Customer Service Representative, you will support day-to-day service needs for assigned customers, including order entry, inventory and shipment inquiries, and coordination with internal teams to ensure customer requirements are met. You will respond to customer inquiries with timely, accurate information while efficiently resolving issues.

In this role, you will manage a high volume of routine requests and investigate more complex issues as needed. You will also perform data entry and key administrative duties, including maintaining accurate records, updating customer and order information in internal systems, and supporting reporting and documentation requirements. Strong attention to detail is essential, as accuracy directly impacts customer satisfaction and operational effectiveness.

You will analyze customer inquiries to identify root causes, communicate clear resolutions, and escalate issues when appropriate to ensure prompt follow-up. Success in this role requires strong communication skills, solid organizational abilities, and the flexibility to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Data entry and key administrative duties within a warehouse supply chain environment.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Compensation Details $18.55 - $23.18 Per Hour

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.